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Hello Joe and Kris
=20
We have seen the Staus Code 13 many many times.=20
=20
The most common reason is a problem with the otm option. For a quick =
check you can turn the otm option off, restart your netbackup service =
and see if the problem goes away.=20
=20
If it is not otm, then this will require a little more work.=20
=20
Go to the location where you installed the netbackup client and go to =
the logs directory. Most likely (clientname would be the client in =
question)
\\clientname\c$\Program Files\VERITAS\NetBackup\logs
Run the mklogdir.bat script.=20
=20
This will create a set of directories for the netbackup to write =
debugging info to. You may have to restart the netbackup client to pick =
this up.=20
Then run a backup and look at the logs and see if you can determine the =
problem. If not you can get back to this list and/or the netbackup tech =
support folks.=20
=20
It it is not otm, it might be a problem with the file system or registry =
on the machine.=20
=20
len
-----Original Message-----
From: Register, Joe [mailto:jregister AT citistreetonline DOT com]
Sent: Thursday, September 18, 2003 11:21 AM
To: 'williams.k.1 AT pg DOT com'; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Status Code 13
Good luck I have had an open call with veritas support on this same =
issue for 4 days now.=20
=20
I can telnet to the ports and all both ways and they have not been able =
to help.
-----Original Message-----
From: williams.k.1 AT pg DOT com [mailto:williams.k.1 AT pg DOT com]=20
Sent: Thursday, September 18, 2003 11:06 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Status Code 13
I have a windows 2000 Client backing up to a NT 4 master server. As soon =
as the job starts, it fails with a code 13.=20
Here is the bperror output:=20
09/18/2003 10:55:25 BDC-NBM013 bdc-uss009 added backup job for client=20
bdc-uss009, class nb014-nt-gen, schedule =
d_2w_i_retry part=20
0 to NetBackup scheduler work queue=20
09/18/2003 10:55:26 BDC-NBM013 bdc-uss009 started backup job for client =
bdc-uss009, class nb014-nt-gen, schedule =
d_2w_i_retry on=20
storage unit bdc-nb014_dlt=20
09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client bdc-uss009 handling =
path=20
ALL_LOCAL_DRIVES=20
09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client bdc-uss009 handling =
path=20
/HKEY_USERS=20
09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client bdc-uss009 handling =
path=20
/HKEY_CURRENT_USER=20
09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client bdc-uss009 handling =
path=20
/HKEY_LOCAL_MACHINE=20
09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client bdc-uss009 handling =
path=20
/HKEY_CLASSES_ROOT=20
09/18/2003 10:55:37 bdc-nb014 bdc-uss009 socket read failed, Connection =
reset=20
by peer. (10054)=20
09/18/2003 10:55:38 bdc-nb014 bdc-uss009 unable to perform read from =
client=20
socket, connection may have been broken=20
09/18/2003 10:55:38 bdc-nb014 bdc-uss009 could not send server status =
message=20
09/18/2003 10:55:39 bdc-nb014 bdc-uss009 CLIENT bdc-uss009 CLASS =
nb014-nt-gen=20
SCHED d_2w_i_retry EXIT STATUS 13 (file read =
failed)=20
09/18/2003 10:55:39 bdc-nb014 bdc-uss009 backup of client bdc-uss009 =
exited=20
with status 13 (file read failed)=20
Everything is NBU 3.4. Anyone have any ideas?=20
Thanks,=20
Kris
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<BODY>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>Hello=20
Joe and Kris</SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>We=20
have seen the Staus Code 13 many many times. </SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003>The most common reason is a problem =
with the otm=20
option. For a quick check you can turn the otm option off, restart your=20
netbackup service and see if the problem goes away. </SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>If it=20
is not otm, then this will require a little more work. =
</SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>Go to=20
the location where you installed the netbackup client and go to the logs =
directory. Most likely (clientname would be the client in=20
question)</SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003><A=20
href=3D"file://\\clientname\c$\Program">\\clientname\c$\Program</A>=20
Files\VERITAS\NetBackup\logs</SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>Run=20
the mklogdir.bat script. </SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>This=20
will create a set of directories for the netbackup to write debugging =
info to.=20
You may have to restart the netbackup client to pick this up.=20
</SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>Then=20
run a backup and look at the logs and see if you can determine the =
problem. If=20
not you can get back to this list and/or the netbackup tech support =
folks.=20
</SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D267544915-18092003>It it=20
is not otm, it might be a problem with the file system or registry on =
the=20
machine. </SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D267544915-18092003>len</SPAN></FONT></DIV>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
<DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT =
face=3DTahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B> Register, Joe=20
[mailto:jregister AT citistreetonline DOT com]<BR><B>Sent:</B> Thursday, =
September=20
18, 2003 11:21 AM<BR><B>To:</B> 'williams.k.1 AT pg DOT com';=20
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> RE: [Veritas-bu] =
Status=20
Code 13<BR><BR></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D180401915-18092003>Good=20
luck I have had an open call with veritas support on this same =
issue for=20
4 days now. </SPAN></FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN=20
class=3D180401915-18092003></SPAN></FONT> </DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2><SPAN =
class=3D180401915-18092003>I=20
can telnet to the ports and all both ways and they have not been able =
to=20
help.</SPAN></FONT></DIV>
<BLOCKQUOTE style=3D"MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr =
align=3Dleft><FONT=20
face=3DTahoma size=3D2>-----Original Message-----<BR><B>From:</B>=20
williams.k.1 AT pg DOT com [mailto:williams.k.1 AT pg DOT com]
<BR><B>Sent:</B> =
Thursday,=20
September 18, 2003 11:06 AM<BR><B>To:</B>=20
veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> [Veritas-bu] =
Status=20
Code 13<BR><BR></FONT></DIV><BR><FONT face=3Dsans-serif size=3D2>I =
have a=20
windows 2000 Client backing up to a NT 4 master server. As soon as =
the job=20
starts, it fails with a code 13.</FONT> <BR><BR><FONT =
face=3Dsans-serif=20
size=3D2>Here is the bperror output:</FONT> <BR><BR><FONT =
face=3Dsans-serif=20
size=3D2>09/18/2003 10:55:25 BDC-NBM013 bdc-uss009 added =
backup job for=20
client</FONT> <BR><FONT face=3Dsans-serif size=3D2> =
=20
bdc-uss009, class =
nb014-nt-gen,=20
schedule d_2w_i_retry part</FONT> <BR><FONT face=3Dsans-serif =
size=3D2> =20
0 to=20
NetBackup scheduler work queue</FONT> <BR><FONT face=3Dsans-serif=20
size=3D2>09/18/2003 10:55:26 BDC-NBM013 bdc-uss009 started =
backup job=20
for client</FONT> <BR><FONT face=3Dsans-serif size=3D2> =
=20
bdc-uss009, class=20
nb014-nt-gen, schedule d_2w_i_retry on</FONT> <BR><FONT =
face=3Dsans-serif=20
size=3D2> =
=20
storage unit bdc-nb014_dlt</FONT> <BR><FONT face=3Dsans-serif=20
size=3D2>09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client =
bdc-uss009=20
handling path</FONT> <BR><FONT face=3Dsans-serif size=3D2> =
=20
=
ALL_LOCAL_DRIVES</FONT>=20
<BR><FONT face=3Dsans-serif size=3D2>09/18/2003 10:55:27 BDC-NBM013 =
bdc-uss009=20
client bdc-uss009 handling path</FONT> <BR><FONT =
face=3Dsans-serif=20
size=3D2> =
=20
/HKEY_USERS</FONT> <BR><FONT face=3Dsans-serif size=3D2>09/18/2003 =
10:55:27=20
BDC-NBM013 bdc-uss009 client bdc-uss009 handling path</FONT> =
<BR><FONT=20
face=3Dsans-serif size=3D2> =
=20
/HKEY_CURRENT_USER</FONT> <BR><FONT =
face=3Dsans-serif=20
size=3D2>09/18/2003 10:55:27 BDC-NBM013 bdc-uss009 client =
bdc-uss009=20
handling path</FONT> <BR><FONT face=3Dsans-serif size=3D2> =
=20
=
/HKEY_LOCAL_MACHINE</FONT>=20
<BR><FONT face=3Dsans-serif size=3D2>09/18/2003 10:55:27 BDC-NBM013 =
bdc-uss009=20
client bdc-uss009 handling path</FONT> <BR><FONT =
face=3Dsans-serif=20
size=3D2> =
=20
/HKEY_CLASSES_ROOT</FONT> <BR><FONT face=3Dsans-serif =
size=3D2>09/18/2003=20
10:55:37 bdc-nb014 bdc-uss009 socket read failed, Connection=20
reset</FONT> <BR><FONT face=3Dsans-serif size=3D2> =
=20
by peer. (10054)</FONT> =
<BR><FONT=20
face=3Dsans-serif size=3D2>09/18/2003 10:55:38 bdc-nb014 bdc-uss009 =
unable=20
to perform read from client</FONT> <BR><FONT face=3Dsans-serif =
size=3D2> =20
=
socket,=20
connection may have been broken</FONT> <BR><FONT face=3Dsans-serif=20
size=3D2>09/18/2003 10:55:38 bdc-nb014 bdc-uss009 could not =
send server=20
status message</FONT> <BR><FONT face=3Dsans-serif =
size=3D2>09/18/2003 10:55:39=20
bdc-nb014 bdc-uss009 CLIENT bdc-uss009 CLASS =
nb014-nt-gen=20
</FONT><BR><FONT face=3Dsans-serif size=3D2> =
=20
SCHED d_2w_i_retry EXIT =
STATUS 13=20
(file read failed)</FONT> <BR><FONT face=3Dsans-serif =
size=3D2>09/18/2003=20
10:55:39 bdc-nb014 bdc-uss009 backup of client bdc-uss009=20
exited</FONT> <BR><FONT face=3Dsans-serif size=3D2> =
=20
with status 13 (file read=20
failed)</FONT> <BR><BR><BR><FONT face=3Dsans-serif =
size=3D2>Everything is NBU=20
3.4. Anyone have any ideas?</FONT> <BR><BR><BR><FONT =
face=3Dsans-serif=20
size=3D2>Thanks,</FONT> <BR><BR><FONT face=3Dsans-serif=20
size=3D2>Kris</FONT></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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