Veritas-bu

[Veritas-bu] MammothTape stuck in EXB-8900 drive, can't eject

2003-09-17 13:53:28
Subject: [Veritas-bu] MammothTape stuck in EXB-8900 drive, can't eject
From: JohnstoC AT Aegiscomgroup DOT com (Johnston, Christopher)
Date: Wed, 17 Sep 2003 12:53:28 -0500
Here's an option that we had to do a few times earlier this year.  It
invloves removing the drive from the robot:

http://www.exabyte.com/support/online/documentation/drives/10052700.pdf


-----Original Message-----
From: Louis-Luc Le Guerrier [mailto:leguerri AT Canr.Hydro.Qc DOT Ca]
Sent: Wednesday, September 17, 2003 12:13 PM
To: Veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] MammothTape stuck in EXB-8900 drive, can't eject


Hello,
I have inserted a tape in a Mammoth (EXB-8900) drive for
testing purposes, and I'm now unable to remove it!

I set the tape to the beginning, type 'mt status' to make
sure it's OK, then record an 'ufsdump' of a partition
(Solaris 9), then do again 'mt status' and everything is
OK since the status is OK and I'm at the end of media mark.

Then I make 'mt offline' to eject the tape, and the tape
rewinds, then the bottom green LEDs flashes, then all
LEDs light for about 2 seconds, and finally the top
amber LED flashes indifinitely, and the tape doesn't eject.
I then try pushing the button, and nothing happens!

The 'mt offline' process is hung and can't be killed, not
even with -9 option. If I open another shell and try some
tape operations, I get "device busy" error. Several hours
later, there seems to be a timeout somewhere; the phantom
'mt offline' process kills itself and the green READY LED
on the drive lights again and the drive is available again
for all tape operations, until I try to eject it either by
command or by the button and the whole problem starts again.

Does anyone know how I can eject that tape? This server is
busy, so shutting it down is the very last thing to try. I
even tried to physically pull it out, but didn't apply too
much pressure anxious not to damage the drive. Is there a
magic pin-out button or sensor to manually eject (like in
CD-ROMs?)

Thanks in advance for help...
Louis-Luc

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