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If you do this, they should also pay a proportional piece of the
depreciation for your Master/Media server(s) & your libraries, IMO.
-----Original Message-----
From: scott.kendall AT abbott DOT com [mailto:scott.kendall AT abbott DOT com]
Sent: Friday, July 11, 2003 7:36 AM
To: Kee, Jason
Cc: (veritas-bu AT mailman.eng.auburn DOT edu)
Subject: Re: [Veritas-bu] tiered backup offerings
Or instead of charging for tapes as part of your backup infrastructure
charge, think of tape as just another storage media that you're selling =
to
them (like shared disk space off a SAN array).=20
If you typically keep a tape in your environment for x years, it's easy =
to
determine the cost/month of that tape. Assume 2:1 compression (or a
different number if you have a better guess for your environment), and =
you
can figure out the cost/month per GB of tape space. Now lease them the
space... run a report each month to calculate the GB of all images for =
each
client (not just the backups ran recently or during that month, but
everything they have on tape), multiply it by the cost/month/GB and you =
have
their monthly bill for tape space.=20
It doesn't matter if their fulls are once a day or once a quarter, if =
their
incrementals are big or small, if you have to bpexpdate something =
because
the retention requirements for that data have changed, or even if you =
have
to refresh the media and put it on a new tape... you're a "tape =
landlord".
Think of each GB of tape space as a little house in Monopoly, now throw
those houses on Park Place and start collecting rent!=20
- Scott=20
"Kee, Jason" <Jason.Kee AT crossmark DOT com>=20
Sent by: veritas-bu-admin AT mailman.eng.auburn DOT edu=20
07/10/2003 01:03 PM=20
=20
To: " (veritas-bu AT mailman.eng.auburn DOT edu)"
<veritas-bu AT mailman.eng.auburn DOT edu>=20
cc: =20
Subject: [Veritas-bu] tiered backup offerings
Mr. Kennedy,=20
=20
I suggest that you look into splitting your categories by data =
retention
more than full/differential service levels. Tape costs increase more =
with
retention than anything else. The longer data has to be kept, the less
likely a tape can be rotated and re-used for fresh data. For instance, =
if a
customer wishes to keep data on hand for 1 year or more, you =
effectively
lose that tape for that long, hence the need to buy more tapes. I would
however, make one service level suggestion for the Gold category: offer
daily full backups.=20
=20
Lastly, I would suggest that you tailor your prices to the client. A =
client
who needs to retain data longer, needs that data also to be available =
longer
and more often, should be charged more than a client who does not.=20
=20
My company has not yet implemented any chargebacks to internal =
departments
for backups, however, this is the strategy I would follow if we were to =
do
so.=20
=20
In summary, the questions which need to be answered by a client before
pricing occurs are along the same lines as those used to determine the
backup policy, and backup policy is, after all, what will tell you how =
many
tapes are being used for a certain class of data.=20
=20
I hope my suggestions have helped, please write if I have been unclear.
Thank you!=20
=20
Jason Kee=20
Business Continuance Specialist=20
Infrastructure Security=20
CROSSMARK=AE=20
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<BODY>
<DIV><SPAN class=3D966215715-11072003><FONT face=3DArial color=3D#0000ff =
size=3D2>If you=20
do this, they should also pay a proportional piece of the depreciation fo=
r your=20
Master/Media server(s) & your libraries, IMO.</FONT></SPAN></DIV>
<BLOCKQUOTE>
<DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT face=3DT=
ahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B> scott.kendall@abbot=
t.com=20
[mailto:scott.kendall AT abbott DOT com]<BR><B>Sent:</B> Friday, July 11,
2003=
7:36=20
AM<BR><B>To:</B> Kee, Jason<BR><B>Cc:</B>=20
(veritas-bu AT mailman.eng.auburn DOT edu)<BR><B>Subject:</B> Re:
[Veritas-bu]=
tiered=20
backup offerings<BR><BR></FONT></DIV><BR><FONT face=3DArial size=3D2>Or=
instead of=20
charging for tapes as part of your backup infrastructure charge, think =
of tape=20
as just another storage media that you're selling to them (like shared =
disk=20
space off a SAN array).</FONT> <BR><BR><FONT face=3DArial size=3D2>If y=
ou=20
typically keep a tape in your environment for x years, it's easy to det=
ermine=20
the cost/month of that tape. Assume 2:1 compression (or a differe=
nt=20
number if you have a better guess for your environment), and you can fi=
gure=20
out the cost/month per GB of tape space. Now lease them the space=
... run=20
a report each month to calculate the GB of all images for each client (=
not=20
just the backups ran recently or during that month, but everything they=
have=20
on tape), multiply it by the cost/month/GB and you have their monthly b=
ill for=20
tape space.</FONT> <BR><BR><FONT face=3DArial size=3D2>It doesn't matte=
r if their=20
fulls are once a day or once a quarter, if their incrementals are big o=
r=20
small, if you have to bpexpdate something because the retention require=
ments=20
for that data have changed, or even if you have to refresh the media an=
d put=20
it on a new tape... you're a "tape landlord". Think of each GB of=
tape=20
space as a little house in Monopoly, now throw those houses on Park Pla=
ce and=20
start collecting rent!</FONT> <BR><BR><BR><FONT face=3DArial size=3D2>-=
=20
Scott</FONT> <BR><BR><BR><BR>
<TABLE width=3D"100%">
<TBODY>
<TR vAlign=3Dtop>
<TD>
<TD><FONT face=3Dsans-serif size=3D1><B>"Kee, Jason"=20
<Jason.Kee AT crossmark DOT com></B></FONT> <BR><FONT
face=3Dsans-=
serif=20
size=3D1>Sent by: veritas-bu-admin AT mailman.eng.auburn DOT
edu</FONT>=20
<P><FONT face=3Dsans-serif size=3D1>07/10/2003 01:03 PM</FONT> <B=
R></P>
<TD><FONT face=3DArial size=3D1> </FONT>=
<BR><FONT=20
face=3Dsans-serif size=3D1> To: =
=20
" (veritas-bu AT mailman.eng.auburn DOT edu)"=20
<veritas-bu AT mailman.eng.auburn DOT edu></FONT> <BR><FONT=20
face=3Dsans-serif size=3D1> cc: =
=20
</FONT> <BR><FONT face=3Dsans-serif size=3D1> =
=20
Subject: [Veritas-bu] ti=
ered=20
backup offerings</FONT></TR></TBODY></TABLE><BR><BR><BR><FONT=20
face=3D"Times New Roman" size=3D3>Mr. Kennedy,</FONT> <BR><FONT=20
face=3D"Times New Roman" size=3D3> </FONT> <BR><FONT face=3D"Times=
New Roman"=20
size=3D3>I suggest that you look into splitting your categories by data=
=20
retention more than full/differential service levels. Tape costs increa=
se more=20
with retention than anything else. The longer data has to be kept, the =
less=20
likely a tape can be rotated and re-used for fresh data. For instance, =
if a=20
customer wishes to keep data on hand for 1 year or more, you effectivel=
y lose=20
that tape for that long, hence the need to buy more tapes. I would howe=
ver,=20
make one service level suggestion for the Gold category: offer daily fu=
ll=20
backups. </FONT><BR><FONT face=3D"Times New Roman" size=3D3> </FON=
T>=20
<BR><FONT face=3D"Times New Roman" size=3D3>Lastly, I would suggest tha=
t you=20
tailor your prices to the client. A client who needs to retain data lon=
ger,=20
needs that data also to be available longer and more often, should be c=
harged=20
more than a client who does not. </FONT><BR><FONT face=3D"Times New Rom=
an"=20
size=3D3> </FONT> <BR><FONT face=3D"Times New Roman" size=3D3>My c=
ompany has=20
not yet implemented any chargebacks to internal departments for backups=
,=20
however, this is the strategy I would follow if we were to do so.=20
</FONT><BR><FONT face=3D"Times New Roman" size=3D3> </FONT> <BR><F=
ONT=20
face=3D"Times New Roman" size=3D3>In summary, the questions which need =
to be=20
answered by a client before pricing occurs are along the same lines as =
those=20
used to determine the backup policy, and backup policy is, after all, w=
hat=20
will tell you how many tapes are being used for a certain class of data=
.=20
</FONT><BR><FONT face=3D"Times New Roman" size=3D3> </FONT> <BR><F=
ONT=20
face=3D"Times New Roman" size=3D3>I hope my suggestions have helped, pl=
ease write=20
if I have been unclear. Thank you!</FONT> <BR><FONT face=3D"Times New R=
oman"=20
size=3D3> </FONT> <BR><FONT face=3D"Times New Roman" size=3D3>Jaso=
n Kee</FONT>=20
<BR><FONT face=3D"Times New Roman" size=3D3>Business Continuance Specia=
list</FONT>=20
<BR><FONT face=3D"Times New Roman" size=3D3>Infrastructure Security</FO=
NT>=20
<BR><FONT face=3D"Times New Roman" size=3D3>CROSSMARK=AE</FONT>=20
<BR><BR></BLOCKQUOTE></BODY></HTML>
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