Question. What is the difference between "runbook" and the support
script on UNIX?
--Steve
Greenberg, Katherine A wrote:
> In response to the below...
>
> The point of the runbook is to provide the Consulting organization with a
> "snapshot in time" view of the system when THEY WALK OFF SITE. Customers
> tend to make changes to their environments and then call consulting and say
> *but it's not working as advertised* and demand to have a consultant sent
> back onsite to fix (for free) what they supposedly didn't do in the first
> place. I guess what I'm trying to say, is the runbook is Consulting's way of
> covering it's a$$ so they don't get stuck going back in to *fix* things for
> free that were never *broken* in the first place.
>
> Aside from that, I do agree that it's a great tool. Perhaps if support or
> sales owned it instead of consulting, it would be offered to everyone. You
> can run the support script, and while that provides considerably more
> information, it works and comes with NetBackup.
>
>
> ~Kate
>
> -----Original Message-----
> From: Steven L. Sesar [mailto:ssesar AT mitre DOT org]
> Sent: Wednesday, February 19, 2003 11:23 AM
> To: Quarantine
> Cc: 'Rockey Reed'; 'veritas-bu AT mailman.eng.auburn DOT edu'
> Subject: RE: [Veritas-bu] Printing from the NetBackup gui
>
>
> Very well put, Matt.
>
>
> On Wed, 19 Feb 2003, Quarantine wrote:
>
>
>>Date: Wed, 19 Feb 2003 08:49:13 -0500
>>From: Quarantine <Quarantine AT gsccca DOT org>
>>To: 'Rockey Reed' <Rockey.Reed AT veritas DOT com>,
>
> "'veritas-bu AT mailman.eng.auburn DOT edu'"
> <veritas-bu AT mailman.eng.auburn DOT edu>
>
>>Subject: RE: [Veritas-bu] Printing from the NetBackup gui
>>
>>First, let me say that any perceived frustration with Veritas is *not*
>>directed at Rockey. It's leftover from a **very** bad experience with
>
> their
>
>>consultants.
>>
>>The word copyright is never used in the HTML document created by the
>
> runbook
>
>>generator, and it is also not mentioned in the readme. I don't have any
>>hard-copy documentation of the software, since Veritas left the software
>
> on
>
>>my master server. I have absolutely no intention of sharing the software
>>and intentionally left that offer out of my post, although it's just silly
>>that Veritas doesn't make this available to your clients. I sincerely
>
> hope
>
>>that Veritas realizes that it's mostly useless to document an environment
>>only at installation. Things change.
>>
>>This is a simple tool that adds very little value to the Veritas
>
> deployment
>
>>process and in no way differentiates you from your competitors, but the
>
> tool
>
>>is very useful when used over the life of an NBU installation. My company
>>has paid Veritas a *significant* amount of money for NBU and it's support,
>>as have the other subscribers to this list. Veritas doesn't sell the
>>runbook as a service after installation, so why does Veritas keep this
>>useful tool away from your users?
>>
>>Sincerely,
>>Matt Adcock
>>Systems Manager
>>Georgia Superior Court Clerks' Cooperative Authority
>>404-327-9058
>>www.gsccca.org
>>
>>
>>-----Original Message-----
>>From: Rockey Reed [mailto:Rockey.Reed AT veritas DOT com]
>>Sent: Tuesday, February 18, 2003 10:32 PM
>>To: Quarantine
>>Subject: RE: [Veritas-bu] Printing from the NetBackup gui
>>
>>
>>Matt,
>>
>>The runbook is proprietary property and should have been removed after the
>>installation was complete. You should NOT share this with anyone. I
>>believe there is a copyright statement on the book, which should be
>>observed.
>>
>>Thanks,
>>Rockey Reed
>>MCSE, MCP+I
>>Staff Consultant
>>VERITAS Software
>>(w)936.273.5021
>>(c)832.567.0057
>>(EFax)2147220248
>>
>>Democracy is two wolves and a lamb voting on what to have for lunch.
>
> Liberty
>
>>is a well-armed lamb contesting the vote! --Benjamin Franklin
>>
>>
>>-----Original Message-----
>>From: Quarantine [mailto:Quarantine AT GSCCCA DOT ORG]
>>Sent: Tuesday, February 18, 2003 7:26 PM
>>To: 'dbyops'; 'veritas-bu AT mailman.eng.auburn DOT edu'
>>Subject: RE: [Veritas-bu] Printing from the netbackup gui
>>
>>
>>Not sure about getting this from the GUI. In the Windows side of the
>
> house,
>
>>there's a report called the runbook that documents pretty much everything
>>you could imagine about your NBU environment including all your policies.
>>I'm guessing this probably exists for you *nix folks also. The Veritas
>>professional services people acted like this was some big secret and that
>>they weren't supposed to let clients have it, but they were kind enough to
>>leave the files necessary to create the runbook on my master server. I
>
> then
>
>>wrote a script that creates the runbook and emails it to a specified
>
> address
>
>>with blat (it's an HTML doc). I have this scheduled to run every month on
>>my master server and send the email to one of my public folders.
>>
>>Matt
>>
>>-----Original Message-----
>>From: dbyops [mailto:dbyops AT compuserve DOT com]
>>Sent: Monday, February 17, 2003 6:17 AM
>>To: veritas-bu AT mailman.eng.auburn DOT edu
>>Subject: [Veritas-bu] Printing from the netbackup gui
>>
>>
>>Hi people,
>>
>>I am a newbie to netbackup. I am currently running Netbackup 4.1 on
>
> solaris
>
>>8. How do i get a hardcopy of my policies from within the netbackup java
>>GUI? I have tried selecting the print option from the menus but this does
>>not seem to work...any ideas?
>>
>>Yours greatfully,
>>
>>Jonny.
>>_______________________________________________
>>Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
>>http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>>_______________________________________________
>>Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
>>http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>>
>
>
>
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--
===================================
Steven L. Sesar
Ops. Sys. Programmer/Analyst, Sr.
Application Operations R10A
The MITRE Corporation
202 Burlington Road - R101
Bedford, MA 01730
tel: (781) 271-7702
fax: (781) 271-2600
email: ssesar AT mitre DOT org
mobile: (617) 893-9635
===================================
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