Veritas-bu

[Veritas-bu] Jobs not starting...

2002-10-01 10:46:20
Subject: [Veritas-bu] Jobs not starting...
From: kmarx AT trigon DOT com (Marx, Keath)
Date: Tue, 1 Oct 2002 10:46:20 -0400
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Actually my notify scripts call another app I wrote so they don't do much.
Turns out someone put a temp key in that has expired.

-----Original Message-----
From: Niehaus, Michael T. [mailto:MTNiehaus AT MarathonOil DOT com] 
Sent: Tuesday, October 01, 2002 10:15 AM
To: Marx, Keath; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Jobs not starting...


Do you have anything in your notify scripts?  We see this sometimes when the
notify/email scripts generate error dialogs - the jobs just hang until
someone acknowledges the dialogs, which will never happen.  Execute the
following command on the server to see the process tree:
 
tlist -t
 
This should show you the relationship between the "bpsched" processes (one
of those at the bottom of the tree should have a process ID that corresponds
to the process ID of the hung job - with any luck you will see a child
process as well).  The lowest process ID "bpsched" is probably the task
doing the actual scheduling.  Restarting the "NetBackup Request Manager"
service should get it back running again.  Still, killing "bpsched" tasks
should be a last resort, as it is probably just treating the symptom and not
the problem.
 
-Michael

-----Original Message-----
From: Marx, Keath [mailto:kmarx AT trigon DOT com]
Sent: Tuesday, October 01, 2002 8:46 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Jobs not starting...



We have NBU 4.5 with 45._1 installed on win2k backing up 2k clients.  All of
the daily tasks are schedule not frequency based.  

The last change I made before the jobs started failing was to create a task
to perform cummulative inc backups of a local directory.  I ran that task
and since then nothing had run.  I rebooted and my normal cummulative tasks
that run during the day kicked off.  One ran to 100% then hung.  I kicked
off some daily tasks and again 1 ran to 100% then hung.  

Task manager shows multiple copies of bpsched running.  If I kill the
bpsched with the lowest process ID all the rest go away but nothing changes.
If I kill the bpsched with the highest process ID it goes away but the
others stay and nothing happens.  If I kill ALL the bpsched nothing new
happens.

Not out of disk space on any drive.  An automated Duplicate ran this morning
without error.  As mentioned nothing was changed on the server.

TIA 
Keath Marx 


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<DIV><FONT color=#0000ff face=Arial size=2><SPAN 
class=987313814-01102002>Actually my notify scripts call another app I wrote so 
they don't do much.&nbsp; Turns out someone put a temp key in that has 
expired.</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
  <DIV></DIV>
  <DIV align=left class=OutlookMessageHeader dir=ltr lang=en-us><FONT 
  face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Niehaus, 
Michael 
  T. [mailto:MTNiehaus AT MarathonOil DOT com] <BR><B>Sent:</B> Tuesday, 
October 01, 
  2002 10:15 AM<BR><B>To:</B> Marx, Keath; 
  veritas-bu AT mailman.eng.auburn DOT edu<BR><B>Subject:</B> RE: [Veritas-bu] 
Jobs not 
  starting...<BR><BR></FONT></DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial size=2>Do 
  you have anything in your notify scripts?&nbsp; We see this sometimes when 
the 
  notify/email scripts generate error dialogs - the jobs just hang until 
someone 
  acknowledges the dialogs, which will never happen.&nbsp; Execute the 
following 
  command on the server to see the process tree:</FONT></SPAN></DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial 
  size=2></FONT></SPAN>&nbsp;</DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial 
  size=2>tlist -t</FONT></SPAN></DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial 
  size=2></FONT></SPAN>&nbsp;</DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial 
size=2>This 
  should show you the relationship between the "bpsched" processes (one of 
those 
  at the bottom of the tree should have a process ID that corresponds to the 
  process ID of the hung job - with any luck you will see a child process as 
  well).&nbsp; The lowest process ID "bpsched" is probably the task doing the 
  actual scheduling.&nbsp; Restarting the "NetBackup Request Manager" service 
  should get it back running again.&nbsp; Still, killing "bpsched" tasks should 
  be a last resort, as it is probably just treating the symptom and not the 
  problem.</FONT></SPAN></DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial 
  size=2></FONT></SPAN>&nbsp;</DIV>
  <DIV><SPAN class=330131114-01102002><FONT color=#0000ff face=Arial 
  size=2>-Michael</FONT></SPAN></DIV>
  <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
    <DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma 
    size=2>-----Original Message-----<BR><B>From:</B> Marx, Keath 
    [mailto:kmarx AT trigon DOT com]<BR><B>Sent:</B> Tuesday, October 01, 2002 
8:46 
    AM<BR><B>To:</B> veritas-bu AT mailman.eng.auburn DOT 
edu<BR><B>Subject:</B> 
    [Veritas-bu] Jobs not starting...<BR><BR></FONT></DIV>
    <P><FONT face=Arial size=2>We have NBU 4.5 with 45._1 installed on win2k 
    backing up 2k clients.&nbsp; All of the daily tasks are schedule not 
    frequency based.&nbsp; </FONT></P>
    <P><FONT face=Arial size=2>The last change I made before the jobs started 
    failing was to create a task to perform cummulative inc backups of a local 
    directory.&nbsp; I ran that task and since then nothing had run.&nbsp; I 
    rebooted and my normal cummulative tasks that run during the day kicked 
    off.&nbsp; One ran to 100% then hung.&nbsp; I kicked off some daily tasks 
    and again 1 ran to 100% then hung.&nbsp; </FONT></P>
    <P><FONT face=Arial size=2>Task manager shows multiple copies of bpsched 
    running.&nbsp; If I kill the bpsched with the lowest process ID all the 
rest 
    go away but nothing changes.&nbsp; If I kill the bpsched with the highest 
    process ID it goes away but the others stay and nothing happens.&nbsp; If I 
    kill ALL the bpsched nothing new happens.</FONT></P>
    <P><FONT face=Arial size=2>Not out of disk space on any drive.&nbsp; An 
    automated Duplicate ran this morning without error.&nbsp; As mentioned 
    nothing was changed on the server.</FONT></P>
    <P><FONT face=Arial size=2>TIA</FONT> <BR><FONT face=Arial size=2>Keath 
    Marx</FONT> </P></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>

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