> One of my customers is having a problem whereby their drives intermittently 
> cannot begin writing data for anything up to 2-hours. The drives just seem to 
> get stuck while positioning to the correct file (this should take a few 
> minutes). It seems to be most problematic when they kick off a backup during 
> the day. There are no errors in the bptm or event log files.
> We have tested the drives (DLT7000 ver 1.05 & 1.01) and both are fine.
> We have tested the cartridges that are being used when it fails and they are 
> also fine.
> 
> The environment:-
> 
> Windows 2000 Server SP2
> NetBackup DC 3.4.1 Patch 343
> StorageTek 9730 (SCSI Connected)
> DLT7000 (X2) drives 
> 
> 
> Regards,
> 
> Gavin Kehlert
> VERITAS Software Engineer
> MGX Storage Solutions
> MGX Holdings Limited
> 126 - 14th Avenue, Erand Gardens,
> Midrand; 1685
> South Africa.
> Switchboard: +27 11 695-2000
> Direct: +27 11 695-2192
> Fax: +27 11 695-2292
> Mobile: +27 82 442-3094
> Mailto: gavin.kehlert AT mgxgroup DOT com
> 
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