Dean,
I've seen the incompatible medium error when in a STK 9730 where the labels on
the cartridges were not correctly read. The Library didn't recognize them as
type d tapes and thus decided that they were compatible with the DLT7000 drive
in the unit. What you actually will see is that the library not even attempts
to mount the tape, but "complains" right away.
Check if you are using the right type of labels for your 9840 tapes. e.g. are
these really 9840 labels? Make sure that the labels are not upside down, some
STK units will also read upside down labels some not. I'm not sure about how
the 9710 handle them.
Hope this helps a bit...
Ysbrand
DAllen AT axa.com DOT au wrote:
> Hello,
>
> Netbackup 3.4 Media Manager on HP-UX 11.0
> Tape drives are Fibre STK 9840 in a 9710 library shared with SSO.
>
> Last week I added some new 9840 tapes to the library. Over the weekend
> when Media Manager tried to mount a couple of these tapes for the first
> time, we received the following errors in the syslog.....
>
> Aug 5 03:23:36 emperor tldcd[3875]: TLD(0) key = 0x5, asc = 0x30, ascq =
> 0x0, INCOMPATIBLE MEDIUM
> Aug 5 03:23:36 emperor tldcd[3875]: TLD(0) Move_medium error: CHECK
> CONDITION
> Aug 5 03:23:36 emperor tldd[27487]: Adding media ID N00473 to unmountable
> media list
> Aug 5 03:23:36 emperor tldd[27487]: TLD(0) drive 3 (device 2) is being
> DOWNED, status: Robotic mount failure
> Aug 5 03:23:36 emperor tldd[27487]: Check integrity of the drive, drive
> path, and media
>
> It attempted to mount the same tape on all drives one by one and got the
> same error on each.
>
> later........
>
> Aug 5 11:20:56 emperor tldd[2313]: TLD(0) [2313] unable to connect to
> tldcd on emperor: Connection refused (239)
> Aug 5 11:20:56 emperor tldd[27487]: TLD(0) going to DOWN state, status:
> Control daemon connect or protocol error
> "emperor" is the master server, a media server,and the robotic control
> host.
> Eventually I stopped/restarted all the Netbackup and Media Manager
> processes and things started working again.
>
> So.....
> Firstly, I cannot see any problems with these tapes. Does anyone know what
> INCOMPATIBLE MEDIUM means? Is it an actual I/O error on the tape?
>
> Secondly, any ideas about why nothing could communicate with tldcd (library
> control daemon) a bit later on?
>
> Any help greatly appreciated.
> Thanks,
> Dean
>
>
>
>
>
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