A nice trick to check daemon / service status of any client:

telnet <client_name> bpcd

connection refuses if daemon is not running.

-----Original Message-----
From: Dennis Dwyer [mailto:dfdwyer AT tecoenergy DOT com]
Sent: Monday, December 18, 2000 11:27 AM
To: kolinsky AT colltech DOT com
Cc: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] STATUS 54 on an NT Client


Thanks Lee,

I too am a UNIX NB guy with NT clients but I get what you're saying. I have
stopped and re-started the NetBackup Service but that has had no effect. I
posted an update regarding security issues associated with available ports
outside the firewall (that's where the problem server lives) and hope to
receive input back from that.

Dennis

>>> Lee Kolinsky <kolinsky AT colltech DOT com> 12/18/00 02:21PM >>>
Dennis,

Personally my oppinion on a STATUS-54 for an NT client
means that you may to need to restart the BPCD services on 
that client.  This is an NT service type of thing that gets
set up when you install NB on that client.  Sorry for the
bad lingo, I'm a NB UNIX guy but I do have NT clients.
Try stopping and restarting the BPCD service on the NT client
then rerun the backup.  NB server is talking to your client
but your client is not listening or responding.  Hope this helps.



Dennis Dwyer wrote:
> 
> I recently started having problems with one of my NT clients that I cannot
diagnose.
> 
> I've been through all the  recommended troubleshooting steps and
everything on the network appears to be in order. I can ping to the client
from the NBU server and I can ping from the NBU server to the client. When I
start the backup though, it times out after one minute attempting to
connect. Haven't opened an incident yet ... thought I'd run it by the group
first. I am seeing some interesting things in the logs.
> 
> 09:07:18 [387.408] <2> bpcd main: offset to GMT 18000
> 09:07:18 [387.408] <2> bpcd main: Got socket for input 172
> 09:07:18 [387.408] <2> bpcd main: setup_sockopts complete
> 09:07:32 [387.408] <16> bpcd main: read failed: Error: 10054 (installing
nberrmsg.dll may allow this error to be decoded)
> 09:07:40 [315.403] <2> bpcd main: offset to GMT 18000
> 09:07:40 [315.403] <2> bpcd main: Got socket for input 224
> 09:07:40 [315.403] <2> bpcd main: setup_sockopts complete
> 09:07:41 [315.403] <2> bpcd main: output socket port number = 1008
> 09:07:41 [315.403] <2> bpcd peer_hostname: Connection from host ecnbusrv
(xx.xx.xxx.xx) port 1009
> 09:07:41 [315.403] <2> bpcd main: Peer hostname is ecnbusrv
> 09:07:41 [315.403] <2> bpcd main: Got socket for output 52, lport = 809
> 09:08:26 [315.403] <16> bpcd main: Couldn't connect to address
xx.xx.xxx.xx port 1008: Error: 10060 (installing nberrmsg.dll may allow this
error to be decoded)
> 
> What is this thing nberrmsg.dll and how can I install it?
> Is there documentation on it?
> Where can I find out what an Error 10060 and 10054 are?
> 
> Has anyone seen anything like this before? I'm beginning to think my only
recourse is to un-install the client agent and re-install it. I'm awaiting
information from the server owner to see what (if anything) has been done to
this server within the last week and a half.
> 
> Any insight would be greatly appreciated.
> 
> Regards,
> 
> Dennis F. Dwyer
> Enterprise Storage Manager
> Tampa Electric Company
> 
> (813) 225-5181  - Voice
> (813) 275-3599  - FAX
> 
> Visit our corporate website at www.tecoenergy.com 
> 
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu 
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-- 

--Lee

Client Site: EATON Corp. Cleveland OH (440) 954-5626
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