Veritas-bu

[Veritas-bu] DLT4700 drive downed constantly

2000-03-09 17:38:25
Subject: [Veritas-bu] DLT4700 drive downed constantly
From: Rasana Atreya rasana_atreya AT hotmail DOT com
Date: Thu, 09 Mar 2000 14:38:25 PST
You hit the nail on the head!

I'm moving the tape device to it's own bus.

Regards,
Rasana


>From: Ray Frederick <ray AT west.gecems DOT com>
>To: Rasana Atreya <rasana_atreya AT hotmail DOT com>
>CC: veritas-bu AT mailman.eng.auburn DOT edu
>Subject: Re: [Veritas-bu] DLT4700 drive downed constantly
>Date: Thu, 09 Mar 2000 14:40:20 -0700
>
>Seen it many times,
>Notice where your messages say
>
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1 (glm1):
> > unix:  Connected command timeout for Target 1.0
> > unix: WARNING: ID[SUNWpd.glm.cmd_timeout.6017]
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1 (glm1):
> > unix:  Target 1 reducing sync. transfer rate
> > unix: WARNING: ID[SUNWpd.glm.sync_wide_backoff.6014]
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1/sd@1,0 (sd17):
>
>This is basically telling you that you have a slower device on the
>scsi bus than the initiator can handle.
>
>A wild guess from your messages
>
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1/
>
>This controller is a dual connect ultra wide (SE or DIFF) and
>the hard disk drive [sd@1,0 (sd17)] is NOT an ultra wide device.
>
>No worries though it does work just at a reduced scsi bus transfer rate.
>
>The problem being that when the ENTIRE bus resets the NetBackup device
>control daemon is told that the tape drive has a failed with a transport
>failure or fatal timeout. Downs the drive. The problem may seem random
>because NB is not always trying to communicate with the tape drive when
>the bus resets.
>
>There is a few things you can try.
>1) Move your disk drive to the physical end of the scsi chain and if it
>is a SE bus use a line forced perfect terminator.
>
>2) put your 4700 on its own bus. It looks like you have one available.
>/pci@1f,0/pci@1/scsi@1
>
>3)If the resets happen quite regular than replace the disk target 1 / sd17
>
>A probable cause for the late collisions would be a switch hard set and
>a Sun box using the auto negotiate feature on hme0.
>
>Make sure that both the switch and U10 are hard set or auto negotiating.
>If you would like the hme settings email me.
>
>Good luck,
>RF
>
>
>Rasana Atreya wrote:
> >
> > Hi,
> >
> > I have a DLT4700 Mini Library connected to an Ultra 10 which is the NB
> > server. OS is Solaris 2.5.1, NB version 3.2.
> >
> > For some reason Netbackup keeps downing this drive randomly. When I use
> > drive control to bring it back up, backups will proceed without 
>problems.
> > Also when the system is rebooted, almost always, the drive is downed.
> >
> > Here's part of my syslog (I'm looking into the late collisions problem 
>too):
> >
> > unix: glm1:    Cmd (0x607bdd60) dump for Target 1 Lun 0:
> > unix: glm1:            cdb=[ 0xa 0xc 0xb5 0x20 0xa 0x0 ]
> > unix: glm1:    pkt_flags=0x4000 pkt_statistics=0x61 pkt_state=0x7
> > unix: glm1:    pkt_scbp=0x0 cmd_flags=0x18e0
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1 (glm1):
> > unix:  Connected command timeout for Target 1.0
> > unix: WARNING: ID[SUNWpd.glm.cmd_timeout.6017]
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1 (glm1):
> > unix:  Target 1 reducing sync. transfer rate
> > unix: WARNING: ID[SUNWpd.glm.sync_wide_backoff.6014]
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1/sd@1,0 (sd17):
> > unix:  SCSI transport failed: reason 'reset': retrying command
> > unix: WARNING: /pci@1f,0/pci@1/scsi@1,1/sd@1,0 (sd17):
> > unix:  SCSI transport failed: reason 'timeout': retrying command
> > unix: SUNW,hme0: late collision
> > unix: st12:    <Quantum DLT 4700 Mini Library>
> > unix: st12 at glm1:
> > unix:  target 5 lun 0
> > unix: st12 is /pci@1f,0/pci@1/scsi@1,1/st@5,0
> > unix: SUNW,hme0: late collision
> >
> > I'd appreciate any pointers.
> >
> > Regards,
> > Rasana
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