|
Re: [Networker] EMC Networker release cycle.
2011-10-23 19:10:21
Hi Mark,
I am very glad to finally see a response from an EMC employee. This
is a rare occasion that an EMC employee replies to the list on such
(non-technical) matters. I really feel that you need to be more present
in public discussions in both this list as well as in your own Networker
Online community. And I expect that you will be involved in all matters,
both technical and sales issues. I am very frustrated with my inability
to get information about Networker roadmap as well my inability to
communicate my needs and influence on future development of the product
(Please do not send me links to useless customer surveys as you did in
the past. They cannot capture my requirement. They can hardly quantify
my frustration).
As for the EMC account team, I never felt that the roadmap is
something that they will be willing to share. All my discussions with
them were informal and partial at best. I didn't feel that they are
trying to communicate this information. Maybe your sales persons should
be instructed to be more proactive on this and offer customers this
information. I also didn't feel that I can have a dialogue with them, so
that I can communicate my requirements to them. I would like to stress
the point that my desire for such a communications comes from the fact
that I feel that the product is flawed. There is no need for such
intense communication if Networker was delivering what I think it should.
As you can probably see for yourself, I am active in the Networker
Online community as well and I ask similar questions (see the "AFTD
changes on the way." thread). I don't get better responses.
I really think that EMC should assign someone that will communicate
with users of these communities and create a dialogue with your
customers. Actually, I think you should have two of them, someone from
sales and someone technical.
Thanks for your time.
A very frustrated Networker user.
On 10/23/2011 10:12 PM, Mark Wiertalla wrote:
Folks - I/we appreciate the dialogue on NetWorker roadmap advances and
plans. There are two things that you can do to learn more about what we
have planned for you:
1) If you're feeling out of touch with the modern versions of NetWorker or
haven't consulted EMC recently, contact your EMC account team or
representative directly and request an update.
2) If you'd like to avoid engaging the sales organzation, then we invite
you to join the NetWorker community at:
https://community.emc.com/community/connect/networkeronline
and talk with product management directly about the subjects that matter
to you. Several of you are already active members of this community. This
is a forum where we can talk openly with you but without alerting out
competitors and without inserting EMC into your dialogues.
Respectfully,
NetWorkerPM
To sign off this list, send email to listserv AT listserv.temple DOT edu and type
"signoff networker" in the body of the email. Please write to networker-request
AT listserv.temple DOT edu if you have any problems with this list. You can access the
archives at http://listserv.temple.edu/archives/networker.html or
via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER
To sign off this list, send email to listserv AT listserv.temple DOT edu and type
"signoff networker" in the body of the email. Please write to networker-request
AT listserv.temple DOT edu if you have any problems with this list. You can access the
archives at http://listserv.temple.edu/archives/networker.html or
via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER
|
|
|
