Have you tried this format? 

user=*, host=name.domain.edu/com/etc
or 
user=administrator, host=FQDN

We had to play with ours, specifically the fully qualified domain name.
NMM 2.3 is very, very difficult to troubleshoot.   We had a ticket
opened for more than 4 weeks with EMC.  

David M. Browning Jr.
IT Project Coordinator Enterprise Backups and Help Desk

-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of craig yurchison
Sent: Friday, October 14, 2011 4:08 PM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] NMM 2.3 backup issue

I a unable to get the NMM 2.3 to start a backup unless I add *@* in the
administrator list of the backup server.  I have added *@<nmm_host> and
the backup still will not start the snapshot.  I get this error message:
:nsrsnap_vss_save:NMM has detected error: User Groups Information
missing from server[<servername>]. Rejecting the administrator-snapshot
request.
I have followed the guide and added the system and administrator lines
for the nmm_host to the admin group and still nothing lets the snapshot
start.  Emc is still researching this as well.

Any help will be appreciated.


Thanks

Craig

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