Re: [Networker] Unable to start/login to NMC following RHEL update

I have had the same issue also with Red Hat and NMC 7.6 after patching of
the OS, reported it to EMC trough our reseller and got the answer that this
is a known bug... I cant find it in the known bugs section of the release
notes for 7.6 though... apparently it's known to happen on Linux and HP-UX



On Tue, Mar 30, 2010 at 10:11 PM, Goslin, Paul <pgoslin AT cincom DOT com> 
wrote:

> Server is 7.4.4 on a Windows 2003 se server. My NMC is installed on a
> RHEL 5.3 client (nmc=7.6), has been working fine until today when
> applied some RedHat updates. Now the gstd daemon will not stay up when I
> start it, so I can't login to NMC as a result. The error log on the NMC
> host shows:
>
> 31581 03/30/2010 03:50:11 PM  2 0 0 4146267840 6811 0 matrix.domain.com
> gstd ***
>  gstd starting at Tue Mar 30 15:50:11 2010
> 0 03/30/2010 03:50:27 PM  2 0 0 4146267840 6811 0 matrix.domain.com gstd
> acm: Ex
> ternal directory library initialization failed
> 376 03/30/2010 03:50:27 PM  0 0 2 4146267840 6811 0 matrix.domain.com
> gstd SYSTE
> M error: Failed to retrieve csp_serviceManager. Error code: -9, message:
> System
> fingerprint differences exceed the acceptable threshold.
> 0 03/30/2010 03:50:27 PM  2 0 0 4146267840 6811 0 matrix.domain.com gstd
> wakeup
> error in ACM -- request shutdown
> 0 03/30/2010 03:50:35 PM  2 0 0 4146267840 6811 0 matrix.domain.com gstd
> http: W
> eb server 6816 still running after 8 seconds
> 31582 03/30/2010 03:50:40 PM  2 0 0 4146267840 6811 0 matrix.domain.com
> gstd ***
>  gstd stopping at Tue Mar 30 15:50:40 2010
>
> Did the RHEL update cause this ??? How are we to maintain our stuff if
> an update breaks NMC ??
> Guess maybe an un-intstall / re-install might fix this?
>
> Thanks ....
>
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