Networker

[Networker] Unable to save systemstateregistrysoftware

2009-08-17 08:10:53
Subject: [Networker] Unable to save systemstateregistrysoftware
From: Lappen <networker-forum AT BACKUPCENTRAL DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Mon, 17 Aug 2009 08:06:00 -0400
M3rlin wrote:
> 
> We got a Windows 2000 Server which is also TS and Citrix Server.
> During backup legato networker got a problem that it can´t save the registry 
> key software in systemstate\registry.
> 
> Thsi error message occur:
> 
> SYSTEM STATE:\ Registry - Cannot save Registry key SOFTWARE: 0x00000000
> SYSTEM STATE:\ Registry - Error saving
> SYSTEM STATE:\ save: RPC error: RPC cannot encode arguments
> 


I have a similar problem, same setup with win 2000, citrix etc

My error

1 retry attempted
Registry - Cannot save Registry key SOFTWARE&#58; 0x000005aa
Registry - Error saving
39078&#58;save&#58; RPC error&#58; RPC cannot encode arguments

7162&#58;save&#58; save of SYSTEM STATE&#58;\ to backis1 failed

Answer from EMC when trying to get support is simply: Citrix is not supported

I will try to do the backup of the client with disabled av (Not trend micro 
though)

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