Networker

[Networker] Unable to save systemstate\registry\software

2009-08-12 09:18:42
Subject: [Networker] Unable to save systemstate\registry\software
From: M3rlin <networker-forum AT BACKUPCENTRAL DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Wed, 12 Aug 2009 01:57:52 -0400
Hello all,

I am new at this forum and i´m searching quite long for the reason for that 
issue.

We got a Windows 2000 Server which is also TS and Citrix Server.
During backup legato networker got a problem that it can´t save the registry 
key software in systemstate\registry.

Thsi error message occur:

SYSTEM STATE:\ Registry - Cannot save Registry key SOFTWARE: 0x00000000
SYSTEM STATE:\ Registry - Error saving
SYSTEM STATE:\ save: RPC error: RPC cannot encode arguments

I also tested it with NTBackup and I got also the message that this registry 
key could not be saved because the key could not be opened.

Things I did already:

- Update Legato Client to 7.4 SP4
- stopped the Hive Cleanup service
- Server reboot
- deleting the temp files of legato
- saving systemstate with ntbackup

all without luck.

What can I do ?

Thanks in advance

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