I would check your tape device first before thinking it's a problem with
Networker. The last time I had errors like this, I spent hours trying to
figure out where the fault lay. Turned out my jukebox's firmware was
buggy, and an update fixed it. The message "cannot access hardware"
looks especially indicative of this. Is this the only device you use on
Networker? If not, does the other device also have issues?

-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of psoni
Sent: Friday, July 10, 2009 10:48 AM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] Unloading Drives Problem

All,

Sorry if this is a re-post but I regularly get these error messages.

07/09/09 19:43:51 nsrmmgd: lcpd 1 at host <NW- Server> reported error
'Jukebox:[email protected] access:[email protected] MOVE MEDIUM failed error:5 '
for the command `5'.
07/09/09 19:43:51 nsrd: [Jukebox `[email protected]', operation # 52].
Jukebox:[email protected] access:[email protected] MOVE MEDIUM failed error:5
07/09/09 19:43:51 nsrmmgd: Jukebox:[email protected] access:[email protected] MOVE
MEDIUM failed error:5
Finished with status: retryable
07/09/09 19:43:55 nsrmmgd: RAP error: Invalid resource data.
07/09/09 19:43:55 nsrmmgd: Cannot update operation status resource
(instance 52).
07/09/09 19:44:23 nsrd: media warning: Jukebox `[email protected]' Hardware
status of jukebox '[email protected]' changed from 'ready' to 'cannot access
the hardware'
07/09/09 19:44:51 nsrd: media warning: Jukebox `[email protected]' Hardware
status of jukebox '[email protected]' changed from 'cannot access the hardware'
to 'detected hardware change'
07/09/09 19:44:53 nsrmmgd: Resynchronizing jukebox `[email protected]' with
nsrlcpd.
07/09/09 19:45:25 nsrd: media info: Jukebox `[email protected]' Hardware status
of jukebox '[email protected]' changed from 'detected hardware change' to
'ready'
07/09/09 19:55:35 nsrd: media warning: Jukebox `[email protected]' Hardware
status of jukebox '[email protected]' changed from 'ready' to 'detected
hardware change'
07/09/09 19:55:37 nsrmmgd: Resynchronizing jukebox `[email protected]' with
nsrlcpd.
07/09/09 19:56:09 nsrd: media info: Jukebox `[email protected]' Hardware status
of jukebox '[email protected]' changed from 'detected hardware change' to
'ready'


This normally happens when NW tries to unload the drive and as a result
NMC fails to detect the drive status and thinks that there is a tape
loaded in the drive.
In the past I found that there were some bad tapes but now I see this
happening at least once every week.

I tried resetting  the jukebox but it didn't help.

We are using NE 7.3.3 on Win 2003 with Dell ML6000 (Firmware recently
upgrade to 520G.GS003)  with 4 IBM LTO 3 drives.


Pls advice.

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