Networker

[Networker] Networker server experiencing frequent unexpected reboots

2009-04-06 11:44:57
Subject: [Networker] Networker server experiencing frequent unexpected reboots
From: stancole <networker-forum AT BACKUPCENTRAL DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Mon, 6 Apr 2009 11:38:44 -0400
I am throwing this out there to see if anyone can come up with something else 
to try.  I have been using Networker on Windows 2003 for about 3 years and have 
been experiencing these unexpected reboots for most of that time.  There was a 
period of about 8 months last year that it didn't reboot.  It has always been 
on HP hardware, started on a DL580 G1, then moved to a different DL580 G1.  
Then we bought a new DL360 G5 and the problem has continued.  There are no 
dumps being created by Windows and very little to no info being reported by 
anything at all.  I have had EMC support review the logs numerous times and 
they can't find anything.

I currently have 7.4.4 networker, there are 2 data domain 530's replicating to 
a different site.  I have an EDL that is fiber connected and a i500 for 
off-site tapes.  The only real consistency is that the times the reboots happen 
generally coincide with the fiber connected devices being in use.  I am using 
dual QLogic fiber cards into a dual McData fiber switch configuration the 
zoning is setup so the networker server, EDL  and i500 are all in their own 
zone.  

This is the latest Error Code:
Error code 0000009c, parameter1 00000000, parameter2 808977a0, parameter3 
a2000000, parameter4 8c010400.

The system has rebooted from a Automatic Server Recovery (ASR) event.
 
User Action 
Determine the nature of the Automatic Server Recovery (ASR) event, and take 
corrective action.
 
WBEM Indication Properties 
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
Description: "The system has rebooted from a Automatic Server Recovery (ASR) 
event."
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{EC711C9B-8759-4031-8F3D-8AD3550176B4}"
IndicationTime: "20090405172421.308000-300"
NetworkAddresses[0]: "192.168.190.119"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.1.0.0"
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery 
(ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.11.02"
SystemFirmwareVersion[1]: "2008.09.29"
SystemGUID: "34333231-3535-5355-4d36-343930394732"
SystemModel: "ProLiant DL360 G5"
SystemName: "nsrsvr001.scriptpro.com"
TIME_CREATED: 128834438693112905 0x1c9b63d4923cc49
 

But they vary and more often than not, there is no error code at all.

If anyone has anything that might help it would be greatly appreciated.  I am 
at the end of my rope with this thing.

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