Re: [Networker] Backup Problem: Client in Group not Erroring

If you've maintained tight open port ranges and firewall rules with
previous versions of networker, you'll find that you need to expand on
these settings.  I can usually tell if a client will or will not backup
properly depending on how well I can access all of the functions under
Local host for that client under the NMC Configuration tab.

One other note, I use v7.4.3 and still have an occasional backup session
hang.  It requires a manual stop/restart to get it to complete.  The
stop will generate the same "Cannot determine status of backup process."
message.

I hope this helps,
Patti Clark
Linux System Admin
DOE OSTI

> -----Original Message-----
> From: EMC NetWorker discussion 
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of Roberta Gold
> Sent: Friday, February 06, 2009 1:38 PM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: Re: [Networker] Backup Problem: Client in Group not Erroring
> 
> We are experiencing same problem, with EMC giving us the same 
> solution.
> 
> >We experienced the exact same problem (client hanging a group) a few
> >weeks ago after we upgraded to 7.4.x.
> >
> >What is your server running, NW version and OS version ???
> >What OS platform/version is your client, and what NW version is
> >installed on your client ?
> >  - note - you should ALWAYS state these two things when 
> posting issues
> >to this mailing list...
> >
> >Can you initiate a backup from your client ???
> >
> >
> >We had the same problem with a group of exclusively 
> Unix/Linux clients
> >(our server is Win2003 w/NW 7.4.4), EMC support had me separate them
> >into two groups, one of all >= 7.2 NW client package (G1) , and the
> >others with <= 7.1 client versions (G2)... (since 7.4 server does not
> >officially support client versions less than 7.2).
> >
> >Group performance (G1) improved as we upgraded the clients 
> to be >= 7.2
> >and moved them from one group to the other. We're now at a 
> point where
> >the majority of Unix/Linux clients are >= 7.2 and are in the 
> larger of
> >the two groups (G1). There are only 5 clients left that are using <=
> >7.1, and those are even completing normally all the time. Sounds like
> >you may simply need to upgrade your client ....   
> >
> >
> >
> >
> >>  -----Original Message-----
> >>  From: EMC NetWorker discussion
> >>  [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of stevenre
> >>  Sent: Friday, February 06, 2009 9:52 AM
> >>  To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> >>  Subject: [Networker] Backup Problem: Client in Group not Erroring
> >>
> >>  I have a client in a group that when the backup kicks off, it
> >>  doesn't do anything...  There aren't any sessions, the client
> >>  never dies off to fail the group (it can just run for days).
> >>
> >>  When I finally stop it, the message is that "Cannot determine
> >>  status of backup process."
> >>
> >>  We've check client configuration, storage nodes, backup
> >>  server, network connectivity...
> >>
> >>  I'm not sure what else to do.
> >>
> >>  RSteve
> >>
> >>  +-------------------------------------------------------------
> >>  ---------
> >>  |This was sent by remstevens AT yahoo DOT com via Backup Central.
> >>  |Forward SPAM to abuse AT backupcentral DOT com.
> >>  +-------------------------------------------------------------
> >>  ---------
> >>
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> >
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> 
> 
> -- 
> Roberta Gold
> Lawrence Livermore National Laboratory
> ICC/HPSD - Security Technologies Group
> gold11 AT llnl DOT gov
> (925) 422-0167
> 
> To sign off this list, send email to 
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