Networker

[Networker] Can't determine why client is failing to backup

2008-11-24 11:59:54
Subject: [Networker] Can't determine why client is failing to backup
From: MIchael Leone <Michael.Leone AT PHA.PHILA DOT GOV>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Mon, 24 Nov 2008 11:54:32 -0500
NW 7.4 SP2, Win2003

I have a client that is failing to be backed up. It used to work, but now 
fails. No changes made to client. If I go to the client, and initiate a 
manual backup using the GUI there, that backup job all works just fine. 

Running a scheduled backup from the server, however, just fails.

- Forward and reverse DNS check out fine, on both server and client.
- Ping working fine, again in both directions.
- Client is Win2003; firewall not running on client.
- Server is listed in client RES file.
- Group set to verbose, the log entry says this:
(client name is ADMNDEV006; saveset is F:\TEMP; level is FULL)

2451 11/24/2008 11:29:07 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:F:\Temp                        level=full 
7236 11/24/2008 11:29:07 AM  2 0 0 5508 5904 0 admnman004 savegrp Group 
will not limit job parallelism 
42506 11/24/2008 11:29:07 AM  2 0 0 3976 3972 0 admnman004 nsrd savegroup 
info: starting TEST- NO CLONES (with 1 client(s)) 
32493 11/24/2008 11:29:07 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:probe                              started 
0 11/24/2008 11:29:07 AM  2 0 0 5508 5904 0 admnman004 savegrp savefs -s 
admnman004.wrk.ads.pha.phila.gov -c admndev006 -g "TEST- NO CLONES" -p -l 
full -R -v -F "F:\\Temp" 
38758 11/24/2008 11:29:07 AM  2 0 0 3976 3972 0 admnman004 nsrd savegroup 
info: TEST- NO CLONES running on admndev006 
0 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:F:\Temp 
0 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp level=full, 
dn=0, mx=1, vers=pools, p=12 
Unable to render the following message: savegrp:TEST- NO CLONES * 
admndev006:Probe  See the file D:\Program Files\Legato\nsr\tmp\sg\TEST- NO 
CLONES\sso.000002 for output of save command.

--> There is no file called "sso.000002" there.

7340 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:probe succeeded. 
32494 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:F:\Temp                            started 
0 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp save -s 
admnman004.wrk.ads.pha.phila.gov -g "TEST- NO CLONES" -LL -f - -m 
admndev006 -l full -W 78 -N "F:\\Temp" "F:\\Temp" 
38758 11/24/2008 11:29:09 AM  2 0 0 3976 3972 0 admnman004 nsrd savegroup 
info: TEST- NO CLONES running on admndev006 
40473 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp command 
' save -s admnman004.wrk.ads.pha.phila.gov -g "TEST- NO CLONES" -LL -f - 
-m admndev006 -l full -W 78 -N "F:\Temp" "F:\Temp"' for client admndev006 
exited with return code 128. 

Return code 128 is ... ? I'm trying to search Powerlink, and coming up 
short. (no doubt to due to my poor searching technique)

7336 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp Log file 
D:\Program Files\Legato\nsr\tmp\sg\TEST- NO CLONES\sso.000003 is empty. 
Unable to render the following message: savegrp:TEST- NO CLONES * 
admndev006:F:\Temp Cannot determine status of backup process.  Use mminfo 
to determine job status.

Unable to render the following message: .

7341 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:F:\Temp unexpectedly exited. 
7339 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:F:\Temp will retry 1 more time(s) 
32494 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp 
admndev006:F:\Temp                            started 
0 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp save -s 
admnman004.wrk.ads.pha.phila.gov -g "TEST- NO CLONES" -LL -f - -m 
admndev006 -l full -W 78 -N "F:\\Temp" "F:\\Temp" 
40473 11/24/2008 11:29:09 AM  2 0 0 5508 5904 0 admnman004 savegrp command 
' save -s admnman004.wrk.ads.pha.phila.gov -g "TEST- NO CLONES" -LL -f - 
-m admndev006 -l full -W 78 -N "F:\Temp" "F:\Temp"' for client admndev006 
exited with return code 128. 
Unable to render the following message: savegrp:TEST- NO CLONES * 
admndev006:F:\Temp  See the file D:\Program Files\Legato\nsr\tmp\sg\TEST- 
NO CLONES\sso.000004 for output of save command.

--> Contents of this file.

1 retry attempted

--> Which is a really useful, and more detailed message ... :-(

Where to go next?

-- 
Michael Leone
Network Administrator, ISM
Philadelphia Housing Authority
2500 Jackson St
Philadelphia, PA 19145
Tel:  215-684-4180
Cell: 215-252-0143
<mailto:michael.leone AT pha.phila DOT gov>

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