Symptoms

- NetWorker does not backup contents of Windows directory %SystemRoot%/WinSxS.
- NetWorker backs up only the directory structure of /WinSxS directory, not the 
contents.
- Some applications were not installed properly after disaster recovery because 
/WinSxS was not backed up and recovered.
- Windows /WinSxS directory does not get backed up.

Cause

This is a known issue (LGTpa80517 and LGTsc14398).

Resolution

Known issue LGTpa80517 and LGTsc14398. Contact EMC Technical Support for more 
information.  

Permanent Fix: Upgrade to NetWorker version 7.3.2 or higher.  However, note 
that the fix is not included included in versions 7.4 and 7.4.1 (regression).

Note: Contact EMC Technical Support to get a hot fix for NetWorker versions 7.4 
and 7.4.1 .

https://solutions.emc.com/nsepn/webapps/stqv768481dmts46655278/emcsolutionview.asp?id=esg96232

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