Networker

[Networker] New 7.3.3 issue: "nsrmmgd: device is not idle"

2008-02-04 23:14:55
Subject: [Networker] New 7.3.3 issue: "nsrmmgd: device is not idle"
From: sebastienwolf <networker-forum AT BACKUPCENTRAL DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Mon, 4 Feb 2008 06:51:19 -0800
Hi Everyone,

I hope that you are all enjoying your Monday  :D 

We are having pretty much the same issue on a site here and would like some 
feedback if anyone has any ideas.

An overland NEO8000 keeps on blocking for unknown reasons. A restart of the 
autochanger usually repairs this. 

Here are the errors in the daemon.log 

02/02/08 11:21:27 nsrmmgd: RAP error: Invalid resource data.
02/02/08 11:21:27 nsrmmgd: Cannot update operation status resource (instance 
7946).

02/02/08 11:21:29 nsrd: Operation 7947 started : Load volume `LTO450L3'.
.
02/02/08 11:21:31 nsrd: [Jukebox `rd=sapp065:NEO8000', operation # 7947]. 
device is not idle
02/02/08 11:21:31 nsrmmgd: device is not idle
02/02/08 11:21:32 nsrmmgd: Jukebox `rd=sapp065:NEO8000' failed to load the 
requested volume.
02/02/08 11:21:35 nsrd: [Jukebox `rd=sapp065:NEO8000', operation # 7947]. 
Finished with status: retryable
02/02/08 11:21:35 nsrmmgd: RAP error: Invalid resource data.
02/02/08 11:21:35 nsrmmgd: Cannot update operation status resource (instance 
7947).

In the Windows Event log, the following appears:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  28/01/2008
Time:  13:37:32
User:  N/A
Computer: SAPP065
Description:
Faulting application nsrmmd.exe, version 7.3.3.0, faulting module nsrmmd.exe, 
version 7.3.3.0, fault address 0x00025fac.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6e 73 72   ure  nsr
0018: 6d 6d 64 2e 65 78 65 20   mmd.exe 
0020: 37 2e 33 2e 33 2e 30 20   7.3.3.0 
0028: 69 6e 20 6e 73 72 6d 6d   in nsrmm
0030: 64 2e 65 78 65 20 37 2e   d.exe 7.
0038: 33 2e 33 2e 30 20 61 74   3.3.0 at
0040: 20 6f 66 66 73 65 74 20    offset 
0048: 30 30 30 32 35 66 61 63   00025fac

Any ideas most Appreciated

Best regards

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