A reboot should fix it.. I have seen this problem on some of our
servers.  EMC also provides a (correct!?) version of libasm.dll file -
when replaced on the client in question, this problem may be fixed.   

-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of Stan Horwitz
Sent: 04 October 2007 16:18
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: Re: [Networker] Backup Problem

On Oct 4, 2007, at 11:04 AM, Willett, Jr., Edward W. (Contractor) wrote:

> I am running Networker 7.2.1 Build 311 on windows 2003.  On of my 
> windows 2000 clients is refusing to backup.  The client is running 
> version 7.2.1 of networker also.  What happens is that the group 
> starts and runs other client in the group but this client never sends 
> any data to the server.  When I look at the client I see the nsrexecd 
> process running as well as a save process.  Has anyone seen anything 
> like this or have any ideas where to go.  I have restarted the 
> networker on the server and client.  I have reinstalled networker on 
> the client.  I have checked to ensure that there is communication 
> between the client and server both ways.  I have let this group run 
> for 24+ hours and the job never runs or throws an error.

Eddie;

A better question is, who hasn't seen that type of problem?

There are several standard steps to pursue in investigating this type of
problem.

Just off the top of my head ...

1)  verify reverse DNS for the NetWorker server and the client work
properly on both server and client and make sure
     the client is properly registered in DNS or referenced in the
NetWorker server's hosts file.

2)  make sure someone didn't enable a firewall on the client and if so,
either turn it off or open up the ports NetWorker
     wants.

3)  make sure a firewall device is not hindering backups of this client

4)  try initiating a backup on the client to see if it works. If it does
work, odds are, its a firewall issue.

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