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[Networker] Rant about 7.3.3
2007-09-01 07:27:03
OK, so EMC/Legato has done it once again. Most of you know what I'm
talking about, and those of you who don't, here's the story:
Once again they have released a version of networker that is completely
unworkable in a large production environment. The nsrmmd processes hang so
often that it effectively kills networker from within in 24 hours. I'm not
sure if we've experienced any index corruption or similar, but it sure as
hell isn't working good.
This is not the first time EMC/Legato releases software that is unusable
for what its sold for. But releasing a minor bugfix version with new bugs
like this one sure makes you wonder if they have any quality control at
all.
And as usual, support has been less than helpful. No, I don't want to do
unecessary restarts of networker. No, we're not suffering from any network
problems. And I had to figure out that it was a good idea to look for core
dumps in /nsr/cores myself. And now I'm waiting over the week-end for a
debug binary of nsrmmd. Yeah, like we're going to wait over the week-end
for something that is killing our environment. And its not even a patch,
just something that will help EMC figure out why its crashing, instead of
reproducing the problem in-house. I can't even imagine how long it will
take to develop an actual fix for the problem. Somehow, I'm not happy with
us customers being the test base of their alpha-releases. Because I really
doubt that we are/will be the only ones that run into this.
So, I wanted to complain a bit, and make other customers aware of that
they are probably not alone in their frustration. And if I didn't make it
clear yet: DO NOT UPGRADE!
//Oscar
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