Well I highly doubt it has anything to do with the group. Have you
checked the following:

1) Is the group that is having trouble backing up just all EXCHANGE
servers?
2) Have you tested each Exchange server backup by itself to verify
performance/throughput? 
3) The index was never started because the backups have not completed.
The index for each client backup when the client backup is complete. Are
you sure you have a tape drive available on your networker server to
backup indexes? If you do not then the backup group will never complete.

4) If step 3 might be the case you can modify your group details and
check on no index save. If you do this make sure you backup all client
indexes the next morning when all backups are complete. You can put all
of the clients in a special group. Create a script that runs savegrp -O
-l full groupname. This will backup all indexes fully and do the
bootstrap. The -l flag is not necessary.  

EDWARD COTY
LEAD STORAGE ENGINEER, LCNA
WORK - 973-533-2098
CELL - 973-296-0918
EDWARD.COTY AT AIG DOT COM

-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of Campbell, Heather
Sent: Friday, July 20, 2007 11:42 AM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] Client issues "index was never started"

We are having troubles with Exchange servers that are running extremely
slow if at all for their nightly backups. I see this error in the log
file on the Legato server "index was never started". The group is
supposed to start at 10:00pm every night but when we review in the
morning the group shows up at 66% Complete the same % everyday. We are
having to stop this group due to Exchange daily usage and can't have
backups running on top of users. 

 

All other groups are running fine and in a timely manner and not have
any issues with them. 

 

Any ideas??

 

Heather


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