I have had the same experience. Techs calling after my work hours and leaving
messages making it look like the case is being worked on when its not. Simple
solution: call back and tell the customer rep that assigns the case that you
aren't getting anywhere with the rep, that he/she is leaving messages for you
after your work hours are over, and that you want a tech that can contact you
early in your work day. I did that and I got a call that day from someone who
works my shift. Most of these guys are on the west coast, so getting someone
who works eastern time-like hours in a necessity to get anywhere on a case.
Hope that helps.
>>> "Willeat, Todd" <willt7 AT STLO.MERCY DOT NET> 6/28/2007 10:33 AM >>>
I've tried that too. They still call me many of the times. And always
call after what I enter as my normal work hours and leave a message.
Then update the service request saying they could not contact me...
Todd A. Willeat
Senior Storage Administrator
Sisters of Mercy Health System - MISD
3637 S. Geyer Rd.
St. Louis, MO 63127
(314) 364-3110
Todd.Willeat AT Mercy DOT net
http://www.mercy.net/
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-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of Stan Horwitz
Sent: Thursday, June 28, 2007 8:30 AM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: Re: [Networker] EMC Support pet peeve
On Jun 28, 2007, at 9:14 AM, Ken Ciolek wrote:
> I had the same experience when calling EMC support and stinks when
> waiting for a call back in middle of night and they are calling
> yourt work phone.
This is why I request email as the primary contact method.
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