We are having the same issues with Powerlink and our EMC contracts. Both
with our Legato, Email Xtender and with our EMC hardware/software. It's
a mess. New Site IDs are popping up, contracts that have equipment &
software that doesn't exist or are incorrect is the norm.

I've been yelling at my EMC rep, but they can't seem to do anything.
 


----
Matthew Huff       | One Manhattanville Rd
Dir of Operations  | Purchase, NY 10577
OTA LLC            | Phone: 914-460-4039
www.otaotr.com     | Fax: 914-460-4139   




-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On
Behalf Of Clark, Patti
Sent: Thursday, March 29, 2007 12:22 PM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: Re: [Networker] EMC Support Question

> -----Original Message-----
> From: Stan Horwitz [mailto:stan AT temple DOT edu] 
> Sent: Thursday, March 29, 2007 11:40 AM
> To: EMC NetWorker discussion; Clark, Patti
> Subject: Re: [Networker] EMC Support Question
> 
> 
> On Mar 29, 2007, at 11:27 AM, Clark, Patti wrote:
> 
> > Does anyone have contact information for someone at EMC that I can  
> > send
> > snail mail to?  I seem to be unable to get anywhere via PowerLink or
> > phone support.
> 
> Have you tried support AT emc DOT com ?
> 
> If I may ask, what is the issue that concerns you?
> 
>
I have been unable to get our contract information straightened out.  We
are a small office in one location in DOE.  I'd been provided with 2
site ids on PowerLink neither of which has any contract information
associated with them.  When I opened a ticket, I was provided a 3rd site
id and no contract information.  My ticket was closed without confirming
resolution.  I called support and was assured that this was a minor
issue and that it would be addressed in a few days.  It's 3 weeks later.
These are just the recent activities.  

Our contract was set up August 2006, just prior to the change over to
PowerLink.  It was months before I could even access PowerLink in spite
of several inquiries.  I am unable to use PowerLink's interface to do
anything that requires contract validation.  The only thing that I can
do is download the necessary software and documentation (the only thing
that keeps me going to PowerLink).  There is much more, but suffice it
to say that "I don't think anyone's back there!".  I know what we
purchased, but do they?

Patti 
 

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