Networker

[Networker] Windows client hangs forever - no backup runs!

2006-11-02 18:35:49
Subject: [Networker] Windows client hangs forever - no backup runs!
From: Rachel Polanskis <r.polanskis AT UWS.EDU DOT AU>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Fri, 3 Nov 2006 10:28:44 +1100
Hi,
I have a problem with a Microsoft Client that is driving me crazy.

We start the savegrp and it does a probe and everything looks OK,
but no backup is ever started and no tapes are loaded in the server
and there's no activity.

This backup just will not run and hangs after the following:

savegrp -vvvv -l full -c costmaster mygroup-daily
costmaster:All                            level=full
11/03/06 10:17:08 savegrp: Run up to 24 clients in parallel
11/03/06 10:17:08 savegrp: costmaster:probe                              started
savefs -s nsrserverhost -c costmaster -g mygroup-daily -p -l full -R -v 11/03/06 10:17:16 savegrp: costmaster:probe succeeded.
rcmd costmaster, user root: `savefs -s nsrserverhost -c costmaster -g 
mygroup-daily -p -l full -R -v'
nsrexec: authtype nsrexec
type: NSR client description;
pools supported: Yes;
browse time supported: Yes;
multiple balanced streams supported: Yes;
remote user: SYSTEM;
groups: Administrators, Everyone, Authenticated Users;
arch: Windows 2000;
client OS type: Windows NT Server on Intel;
CPU type: INTEL_PENTIUM;
CPUs: 1;
machine type: server;
MB used: 4278;
NetWorker version: 7.1.2.Build.325;
OS: Windows 2000 5.0;
version: 7.1.2.Build.325;
save set: path="C:\\", level=full, diskno=3, max_sessions=1, stype=save,\
path="SYSTEM STATE:\\", level=full, diskno=2, max_sessions=1, stype=save,\
path="SYSTEM DB:\\", level=full, diskno=1, max_sessions=1, stype=save,\
path="SYSTEM FILES:\\", level=full, diskno=0, max_sessions=1, stype=save ;
parallelism: 8
costmaster:C:\                     level=full, dn=3, mx=1, vers=ssbrowse, p=1
costmaster:SYSTEM STATE:\          level=full, dn=2, mx=1, vers=ssbrowse, p=1
costmaster:SYSTEM DB:\             level=full, dn=1, mx=1, vers=ssbrowse, p=1
costmaster:SYSTEM FILES:\          level=full, dn=0, mx=1, vers=ssbrowse, p=1
11/03/06 10:17:16 savegrp: costmaster:SYSTEM STATE:\                     started
save -s nsrserverhost -g mygroup-daily -LL -m costmaster -l full -W 78 -N 
SYSTEM STATE:\ SYSTEM STATE:\

At this point the backup hangs, never to return. I have to manually kill the savegrp.

We've seen this problem before but I don't recall how to fix it.
System has now not been backed up for some time.
I have also tried this from the client and it does the same thing, just hangs.
FWD & Rev DNS are OK
Hosts file is correct
IPSec Policies are OK
RSM is Off

Please help a UNIX admin who "doesn't do Windows".


rachel

--
Rachel Polanskis                Systems Admin, University of Western Sydney
ADD Werrington North Campus     (+61 2) 9678 7291  <r.polanskis AT uws.edu DOT 
au>
"It is a sin to be silent when it is your duty to protest." - Abraham Lincoln
                    "Who do you trust?" - John W Howard

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