On Jun 15, 2006, at 5:41 AM, Maarten Boot wrote:
Ethical? Its a perspective.
For us as customers, ethical would be if the company that produces
Networker backup software (what ever its name) would share all
known problems and their known workarounds and fixes as freely as
possible.
Maarten; all of what you said is true; however, each of us needs to
establish our own set of ethics.
I am not at all a religious person, but the golden rule applies here.
What ethics, if any, EMC has are immaterial to the ethical standards
each of us sets as individuals. This issue speaks directly to a
lesson my parents taught me when I was a child: two wrongs do not
make a right. Just because you may be wronged by a company does not
mean you should lower your ethical standards and commit a wrong
against that company, tempting though it may be.
We can debate this question back and forth for hours, but as owner of
this list I want to make two things clear:
1) No one should open up service calls to EMC on the basis of
requests that are posted on this list. All rules have exceptions and
one exception here
would be to report a software bug. NetWorker is not perfect,
but most of the postings I see on this list have nothing to do with
software flaws,
they are more of the nature of how to do something a bit out
of the ordinary or stem from a lack of understanding of the software.
2) No one from EMC has ever contacted me to restrict the content
of this list. The people at EMC know full well how to get in touch
with me and we
have spoken on several occasions outside of a standard
customer relationship and the most I have heard from EMC or Legato
folks was a
thank you for hosting this list.
I agree that EMC should be more forthcoming with information on
issues involving data recovery problems, but that does not give
anyone license to steal technical support service for issues that do
not involve software bugs. Period. That being said, there is not a
thing I can do to prevent such behavior, so I am trusting subscribers
on this list to do the right thing.
Actually, I guess there are three things to point out. The third is
that no one from EMC contributes anything toward the maintenance or
operation of this list. This list is maintained purely as a voluntary
effort, and it also allows me to assess the functionality of the
Listserv software that I also manage.
If you have any further comments on this issue, I would appreciate it
being taken off list at this point.
Thank you.
To sign off this list, send email to listserv AT listserv.temple DOT edu and type
"signoff networker" in the
body of the email. Please write to networker-request AT listserv.temple DOT edu
if you have any problems
wit this list. You can access the archives at
http://listserv.temple.edu/archives/networker.html or
via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER
|
