Hello Teresa and Ken,
We have had occasional reports of this from customers for some time, but I
have never observed it, nor have our testers reported seeing it.
We in Legato, and the Microsoft Exchange engineers, have both placed
functionality into our code to try to avoid this. We (Legato) try to always
exit cleanly in case of failure (obviously we cannot if somebody does a kill
on our process, or it dies through a process crash), and Microsoft has put
in timers such that an active backup will timeout if no activity is seen,
and the store will be put back into production.
Both Legato and Microsoft will place events entries wrt this type of
activity into the Application Event log. Please look there to see if you
can see anything out of the ordinary.
Hope that this helps,
_Scott
-----Original Message-----
From: Teresa Biehler [mailto:tpbsys AT RIT DOT EDU]
Sent: Monday, December 22, 2003 1:00 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] Exchange backup failing
There are several storage groups on this server. All but one back up
successfully. Unfortunately, the one storage group that is failing is
the one with most of our users.
What version server and Exchange module do you have?
Thanks.
Teresa
-----Original Message-----
From: Ciolek, Ken [mailto:Ken.Ciolek AT aig DOT com]
Sent: Monday, December 22, 2003 3:57 PM
To: Teresa Biehler; Legato NetWorker discussion; Ciolek, Ken
Subject: RE: [Networker] Exchange backup failing
The client is going to reboot the server tonight before the backup
begins. I
will let you know what happens?
Does the backup fail immediately?
Ken Ciolek
SAN Storage Administrator
Open Systems Support - Storage
AIG Technologies
(973)533-2094
(973)277-1148 (Cell)
(888)463-9721 (Pager)
Ken.Ciolek AT aig DOT com
-----Original Message-----
From: Teresa Biehler [mailto:tpbsys AT rit DOT edu]
Sent: Monday, December 22, 2003 3:53 PM
To: Legato NetWorker discussion; Ciolek, Ken
Subject: RE: [Networker] Exchange backup failing
Did the reboot work?
-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER AT LISTMAIL.TEMPLE DOT EDU]
On Behalf Of Ciolek, Ken
Sent: Monday, December 22, 2003 3:50 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] Exchange backup failing
Teresa
I am having the exact same problem with one of my Exchange Servers and
contacted Legato Support and did some troubleshooting and still had the
problem. They finally told me to reboot the Exchange Server to fix any
hung
processes.
Ken Ciolek
SAN Storage Administrator
Open Systems Support - Storage
AIG Technologies
(973)533-2094
(973)277-1148 (Cell)
(888)463-9721 (Pager)
Ken.Ciolek AT aig DOT com
-----Original Message-----
From: Teresa Biehler [mailto:tpbsys AT RIT DOT EDU]
Sent: Monday, December 22, 2003 3:34 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: [Networker] Exchange backup failing
We're getting the following message about a backup already being active.
There are no nsrxchsv.exe processes. Any ideas might be causing this?
Thanks.
Teresa
* sv11:MSEXCH:IS nsrxchsv_ese.exe Version: 3.1.0.74 Supporting Exchange
2000
* sv11:MSEXCH:IS System Version: 5.0 Build 2195 Service Pack 4
* sv11:MSEXCH:IS ESEBCLI2.DLL Version: 6.0.6487.1 Service Pack 4
* sv11:MSEXCH:IS Performing an Exchange save operation; save level is
Full (Legato Backup Level: full).
* sv11:MSEXCH:IS Backup storage group First Storage Group to ase-nsr
* sv11:MSEXCH:IS HrESEBackupSetup: Backup is already active.
* sv11:MSEXCH:IS
* sv11:MSEXCH:IS HrESEBackupSetup: Backup is already active.
* sv11:MSEXCH:IS
* sv11:MSEXCH:IS Instance ID: 1
* sv11:MSEXCH:IS Completed backup of First Storage Group Status:
0xc80001f9
* sv11:MSEXCH:IS Backup is already active.
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