Check to make sure that you do not have any other software that is trying to
run and RPC server service.  Legato has there own built in one and if
another service has another dependent RPC service built in then you will see
problems like this.  A perfect example is Qlogic's SAN Management Suite of
tools.  They have an ONCE Portmapper service that gets installed and started
at install time.

I have also seen issues with DNS resolution.  Try setting your
c:\winnt\system32\drivers\etc\hosts file to the networker name and IP.

Hope this helps some.  If you can post the networker servers logs and the
clients logs at once on the list for a look.


Chad Smykay, RHCE
Systems Storage Administrator
Rackspace Managed Hosting (TM)
210-892-4025 ext 1603
Cell: 210-273-2344

-----Original Message-----
From: Legato NetWorker discussion [mailto:NETWORKER AT LISTMAIL.TEMPLE DOT EDU] 
On
Behalf Of Stan Horwitz
Sent: Friday, November 07, 2003 1:16 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: [Networker] NSR problem backing up Windows 2000

Hello NetWorker users;

We have a Windows 2000 server here that refuses to allow full backups.
This server has a C:\ and a D:\ drive. Sometimes, the C:\ drive backups up
fully, other times, it doesn't. We got the C:\ drive to do a full backup
twice today, but the D:\ drive continues to present a problem.  The D:\
drive fails to back up almost all the time for full backups. Incrementals
seem okay. The previous date when both disk drives received a full backup
was October 16.

I have placed this server in its own savegroup just for testing purposes.
When that savegroup finishes, the nwadmin GUI still shows backup activity
for this particular host and it continues for about half an hour before the
save streams time out due to inactivity.

The usual troubleshooting measures such as verifying reverse look ups on the
Windows client and our Solaris 9 Legato server. Both client and server can
nslookup each other. Our Network services people say they have dropped their
firewall for this server. There's no local software firewall software
running on the server or client. The client's NIC driver is current and the
settings on the NIC are specific, not auto-detect.

Both the Legato client and the Legato server are running version 6.1.3 of
the Legato software and all backups are done via our Legato server's gigabit
card. The Legato server is a Sun Enterprise 450 running Solaris 9.
We're not having problems with other clients of this nature.

We get errors such as:

* this_server.temple:C:\ save: RPC error: Unable to send
11/07/03 13:51:39 savegrp: this_server.temple:C:\ will retry 0 more time(s)
11/07/03 13:51:40 savegrp: killing pid 21140
* this_server.temple:D:\ save: RPC error: Unable to send

Any ideas on how to troubleshoot this issue would be appreciated.

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