Networker

Re: [Networker] NW 7.1 release

2003-09-25 04:59:02
Subject: Re: [Networker] NW 7.1 release
From: Robert Loh <robert AT SOFTSOURCE.COM DOT SG>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Thu, 25 Sep 2003 16:51:33 +0800
I absolutely agreed, they should make update or patches easily accessible to
public who support Legato products. Veritas doing that pretty well, I am not
supporting Veritas or Legato, I just said the truth, they should learn from
other and improve even better. Always when I hit a problem, I need to
escalate and diggling here and there and hopefully get the patches :)

-----Original Message-----
From: Hrvoje Crvelin [mailto:hcrvelin AT ORCHESTRA DOT DE]
Sent: Thursday, September 25, 2003 3:39 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] NW 7.1 release


Hi,

I'm not here to defend Legato, but highest support levels would be
premium with
PSAM, right?  I believe this gives You a right to PSAM bulletin which
has list
of recent fixes and open escalations.

Some other vendors do the same, but not via bulletin but password
protected web
pages - at the end the result is the same.

I agree that for big issues Legato would need to have public available
page which
gives description of the problem and patch.  When I say big issue that
would
mean issue related to all platforms or/and issue which limits/break
designed
functionality.  I guess there should be a formula which patch should
be public
and which available upon request.  Legato does sort of thing in that
respect
and that has been covered by this list in the past too.  The location
is:
ftp://ftp.legato.com/pub/NetWorker/Updates

Now, many of You will find that not enough and poorly updated.  As I
said,
"sort of thing".  I'm not sure what is the Legato policy regarding
updates
of that area.

On the other hand AlphaStor has the updated list of fixes which are
available and
that list seems to be updated on regular basis.  This list is always
available
from ftp area.

Perhaps someone from Legato on this list could say more...

Cheers,
.c

-----Original Message-----
From: Legato NetWorker discussion
[mailto:NETWORKER AT LISTMAIL.TEMPLE DOT EDU] On Behalf Of Chad Smykay
Sent: Thursday, September 25, 2003 6:25 AM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] NW 7.1 release


I agree with your last statement.  What they need is a webpage that
lists out any current known, new issues and let you know about the
patches.  Hell we are one of the highest levels of support with them
and can not get a feature like this.  But then again this is an
application where "if it ain't broke, don't fix it" mentality.

Regards,
Chad Smykay

--
Note: To sign off this list, send a "signoff networker" command via email
to listserv AT listmail.temple DOT edu or visit the list's Web site at
http://listmail.temple.edu/archives/networker.html where you can
also view and post messages to the list.
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=

--
Note: To sign off this list, send a "signoff networker" command via email
to listserv AT listmail.temple DOT edu or visit the list's Web site at
http://listmail.temple.edu/archives/networker.html where you can
also view and post messages to the list.
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=

<Prev in Thread] Current Thread [Next in Thread>