On Thu, 5 Jun 2003, Hrvoje Crvelin wrote:

HC> If You need newer version like patch version then You can use
HC> Web site.
HC>
HC> If You wish to download something that is not there, You should
HC> use PartnerNet access.

I think most customers prefer anonymous FTP. To sum up what Legato needs
to do in order to catch up with the non-mainframe world is:

* Allow downloads for product patches (like the nsrjb bug in 6.1.3) from
the web without registration
* Make the knowledgebase public - like cisco and microsoft
* Allow downloads of all upgrades etc with anonymous FTP - and then love
the authorisation with the strict licensing system that is enforced
* Enhance the support to the standards of the Cisco TAC

Playing it like Legato does now will only make customers look at other
products, especially when software maintenance is expensive as it is,
compared to other products.

//Oscar

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