GUI.. meaning the LCD panel gui on the P1000? If there is such an error,
there should be some sort of error codes that comes with it.. something like
Sense Key, ASQ and ASCQ numbers.. have a look.
David
-----Original Message-----
From: George Sinclair [mailto:George.Sinclair AT noaa DOT gov]
Sent: Tuesday, May 27, 2003 11:32 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: [Networker] NetWorker won't release load port door on library?
Hi,
We have an ATL P1000 with two SDLT drives. We notice that if we use the
GUI panel to load or remove tapes via the load port door, we have no
problems. However, as soon as we use the nsrjb command to deposit or
withdraw a tape via the door then the next time I attempt to open the
door from the GUI, I receive an error like:
Removal of media not allowed from load port
This message is displayed on the GUI. I have tried everything to get it
to unlock the door, including a hardware reset command from nsrjb but
nothing short of power cycling the library will do it. But, if I do
power cycle it then all is well again. From what I can determine, for
some reason, NetWorker might somehow be locking or reserving the load
port. Is there some way I can send it a command to tell it to relinquish
it? I'm not aware of any command to eject or open the load port door.
The only way I know to do this is manually from the GUI panel.
I should note that this library is attached to a Linux storage node
running Redhat 7.3 and NetWorker 6.1.1. This storage node also manages
our STK L80. Our primary server is running 6.1.1 also and manages an ATL
P1000 with 3 DLT 7000 drives. We don't see these problems on this older
P1000, but then again, that's a different OS, firmware level, etc. Also,
the STK L80 doesn't allow you to move tapes around from the GUI, so we
use only the nsrjb command to deposit and withdraw tapes on that guy so
he, too, is a different beast. I should also note that we have the
latest firmware on the SDLT library. Furthermore, I did call Quantum
about this, and they sincerely believe that this is an issue with the
backup software, and that I should contact Legato about this matter.
Would appreciate any feedback.
Thanks.
George Sinclair
George.Sinclair AT noaa DOT gov
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