David,

Sorry if I wasn't clear.  If a person doesn't buy the update maintenance
contract they don't get the software or the update enabler which would
allow them to move to a new version of the server.  So even if he
downloaded 6.1.3 from the web he couldn't use it.

I was simply saying if he doesn't have update maintenance he should get
it so he is entitled to upgrade to a newer version.  He would then be
able to upgrade to the latest release like 6.1.3.

I was not talking about a Technical Support Contract.  He likely doesn't
have the update maintenance contract or a technical support contract
(they are not the same thing).

The bottom line is he is running a version that is 5 years old.  If he
has a problem recovering data he might be up a creek with no paddle as
that version is no longer supported (whether he pays for update
maintenance/support contract, etc.).

Thanks,

Carston

On Mon, 2003-02-24 at 11:07, Day, David wrote:
> >If you are not on maintenance I'd recommend getting
> >yourself onto maintenance as you've got a release that
> >Legato no longer even supports.
> How would someone get on maintenance for a product that is not supported?
> Sounds like a creative sales technique.
>
> David

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