At 04:49 AM 8/28/02 , Scott Howard wrote:

Any problem you raise with Legato is generally the first time they have
heard about it.  Call back the next day and it'll be the first time they
have heard about it all over again. Then the next day ...

They're not the only vendor that plays that game.  If you never accept a
trouble call ("No one else has reported that"), you'll never have any in
your tracking database.  Actually makes a weird sort of sense, as long as
your goal is to make your statistics look good rather than actually helping
your customers.


        -crl
--
Chad R. Larson (CRL22)    chad AT eldocomp DOT com
  Eldorado Computing, Inc.   602-604-3100
     5353 North 16th Street, Suite 400
       Phoenix, Arizona   85016-3228

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