Re: [ADSM-L] ANR8213W schedule fails client timeout

Sometimes, the simplest thing is to first debug the simple case.
When I have this problem and it's stubborn,  I try first changing from prompted 
scheduling to polling mode.

That is a simpler thing to debug, only requires port 1500.
If you can't get that to work, then fer sure you have a firewall problem.



-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Ehresman,David E.
Sent: Wednesday, June 06, 2012 2:51 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

I may have made a false assumption.  Are you using the TSM Client Acceptor 
service, dsmcad?  If not, then all I've said about ports (except the right one 
has to be open thru the firewall) is wrong.  But if you are using cad, the 
Windows client manual says:

Webports
The webports option enables the use of the Web client outside a firewall.
The webports option enables the use of the Web client outside a firewall by 
specifying the TCP/IP port number used by the Tivoli Storage Manager client 
acceptor service and Web Client Agent service for communications with the Web 
client.
Values for both the client acceptor service and the Web Client Agent service 
are required.
If you do not specify this option, the default value, zero (0), is used for 
both ports.
This causes TCP/IP to randomly assign a free port number for the client 
acceptor service and the Web Client Agent service. The port value TCP/IP 
assigns is in the range of 1024 through 5000.
Supported Clients
This option is valid for all clients. The Tivoli Storage Manager client API 
does not support this option.
Options File
Place this option in the client options file (dsm.opt).. You can set this 
option on the Web Client tab, WEB Ports fields of the Preferences editor.
Syntax
 WEBPorts cadport agentport 
Parameters
cadport
Specifies the required Tivoli Storage Manager client acceptor service port 
number. The range of values is 1000 through 32767. If a value is not specified, 
the default, zero (0), causes TCP/IP to randomly assign a free port number.
agentport
Specifies the required Tivoli Storage Manager Web client agent service port 
number. The range of values is 1000 through 32767. If a value is not specified, 
the default, zero (0), causes TCP/IP to randomly assign a free port number.
Examples
Options file:
webports 2123 2124
Command line:
-webports=2123,2124
Chapter 12. Processing options 517

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Tim Brown
Sent: Wednesday, June 06, 2012 2:26 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] ANR8213W schedule fails client timeout

Netstat is listening on port 1501, tcpport is 1500 in dsm.opt Telnet to server 
via 1501 works 1500 doesn't.

We have always coded tcpport 1500 in client dsm.opt ?
Other 2008 servers configured same work.

Thanks,

Tim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Alex Paschal
Sent: Wednesday, 06 June, 2012 12:56 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: ANR8213W schedule fails client timeout

 From the TSM server:
    telnet hla lla
Example:
    telnet servera 1501
If it hangs and eventually times out, you have a firewall problem, as David 
mentions.  If it says "Connection Refused" or similar, the CAD is not listening 
on that port.  If it connects, your plumbing is fine.

Some other things to check:
      Have you set tcpclientport?
      Does netstat show your port in LISTENING state?  netstat -an | find /I 
"listen"

Alex

On 6/6/2012 7:19 AM, Ehresman,David E. wrote:
> This is a classic symptom of a firewall blocking the cad port.  It works the 
> first time because the cad initiated the session and then the tsm server 
> times out the next time it reaches out to the client because the firewall is 
> blocking.  So you have to use webports to designate what port cad is going to 
> use and then open that port in the fire wall which can be a enterprise 
> firewall or a firewall running on the client.
>
> David Ehresman
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf 
> Of Tim Brown
> Sent: Wednesday, June 06, 2012 9:23 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: [ADSM-L] ANR8213W schedule fails client timeout
>
>   A few clients are failing with ANR8213W Session open with
> 10.1.4.130 timed out
>
>   If we restart the tsm service on the client the next scheduled 
> backup runs ok but the next one times out. I even coded the hla and 
> lla and set the client option file with tcpclientaddress, still 
> issues. Any suggestions.
> Issue with 3-4 clients.
>
> Tim Brown
>
>
>
>