ADSM-L

Re: [ADSM-L] TSM 6.3 NAS Filer backup stg issues

2012-04-26 15:06:28
Subject: Re: [ADSM-L] TSM 6.3 NAS Filer backup stg issues
From: Richard Rhodes <rrhodes AT FIRSTENERGYCORP DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Thu, 26 Apr 2012 14:55:57 -0400
>
> Steve, does IBM have N-series software support as well as hardware
> support?  Maybe they would be more helpful, since NDMP is really a
> software operation.  (Or does IBM not make a distinction for N-series?
> I'm not sure how NetApp does it, since a different group manages our
> NetApps even though I "get to" back them up to TSM.)
>

We have some N-Series filers from IBM.  The hardware and software support
is through "hardware".  That is, when I need software support I open
a hdwr case for the filer  and it gets routed to the sftw team.  I feel
for you!
My experience is that they answer quickly and try to be helpful,
but they simply don't know and understand OnTap at a level for
any kind of deep/unusual problem.  And like all IBM support areas, it is
so narrowly
focused that it is impossible to get help with a problem that
crosses support areas.

Note - we don't backup our filers to TSM.  In fact, they were purchased to
move a document system (millions of little files) off of TSM.

Rick


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