ADSM-L

[ADSM-L] TS3500 firmware/hardware issues

2010-06-29 19:45:19
Subject: [ADSM-L] TS3500 firmware/hardware issues
From: "Gill, Geoffrey L." <GEOFFREY.L.GILL AT SAIC DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Tue, 29 Jun 2010 16:44:06 -0700
I've been having numerous problems lately with our 3584 and wondered if
those of you out there with  one would mind sharing your firmware level.
Ours is on 7270, with LTO2 drives at 73V1. I've been on this for some
time and don't believe it is related to the issues we're having but you
never know I guess.

 

I believe the issues I'm having are related to the company performing
maintenance these days. I say that because when IBM was on the hook I
never had an issue that wasn't resolved the same day they were called
and it never took more than one visit to get anything fixed, never.
These guys break cables and say they didn't do it, replace drives like
I've never seen before just because a tape was stuck in one, replace
drives with broken drives, replaced the wrong drive, and at the moment,
going on 2 weeks now, can't get the robot to work on either LPAR for
more than a few minutes. I'm disgusted with the support so I'm looking
for info from anyone who may have had similar robot issues in the past.
It's been difficult to say the least now that I don't have a single
source to troubleshoot these issues.

 

I get these on both systems, drives go offline, paths go offline,
nothing mounts, the robot can't find tapes, it can't dismount tapes from
drives. Seperate control path to a completely different set of drives.
I'm looking for anything anyone can pass on that I can take to these
guys to see if they've though about or replaced certain parts.

 

I can tell you one gripper went out about 3 weeks about and ever since
then the library has been a mess. They've replaced grippers and other
parts in the robot itself, all of which I don't have a list. When using
the web GUI to run an inventory I've gotten errors, y motor won't move,
x motion failure, excessive drift grippers errors when nothing was in
them, accessor degraded, among other things. Bottom line to me is I
never had these problems till they touched the robot and since I have no
training on that unit I was wondering if anyone out there may  have had
some interaction with a tech that knows what he's doing that might help
give some info that would help me communicate something worthwhile to
these guys. Any advice, besides the obvious of get IBM to fix it, is
welcome. I already tried that and didn't get anywhere.

 

TSM errors I believe are all related to the library issue and I don't
believe that either LPAR truly has an issue since they have separate
hardware, paths and drives. The only unit they have in common is the
robot itself.

 

6/29/2010 3:02:34 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:02:34 PM ANR8469E Dismount of LTO volume T00560 from drive
LTO_4 (/dev/rmt3) in library 3584LIB failed.

6/29/2010 3:04:54 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:04:54 PM ANR8469E Dismount of LTO volume T02343 from drive
LTO_8 (/dev/rmt7) in library 3584LIB failed.

6/29/2010 3:07:14 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:07:14 PM ANR8469E Dismount of LTO volume T01268 from drive
LTO_6 (/dev/rmt5) in library 3584LIB failed.

6/29/2010 3:09:34 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:09:34 PM ANR8469E Dismount of LTO volume T01037 from drive
LTO_10 (/dev/rmt9) in library 3584LIB failed.

6/29/2010 3:11:54 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:11:54 PM ANR8469E Dismount of LTO volume T00458 from drive
LTO_1 (/dev/rmt0) in library 3584LIB failed.

6/29/2010 3:14:14 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:14:14 PM ANR8469E Dismount of LTO volume T00543 from drive
LTO_11 (/dev/rmt10) in library 3584LIB failed.

6/29/2010 3:16:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:16:35 PM ANR8469E Dismount of LTO volume T00881 from drive
LTO_5 (/dev/rmt4) in library 3584LIB failed.

6/29/2010 3:18:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:18:55 PM ANR8469E Dismount of LTO volume T00560 from drive
LTO_4 (/dev/rmt3) in library 3584LIB failed.

6/29/2010 3:21:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:21:15 PM ANR8469E Dismount of LTO volume T02343 from drive
LTO_8 (/dev/rmt7) in library 3584LIB failed.

6/29/2010 3:23:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:23:35 PM ANR8469E Dismount of LTO volume T01268 from drive
LTO_6 (/dev/rmt5) in library 3584LIB failed.

6/29/2010 3:25:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:25:55 PM ANR8469E Dismount of LTO volume T01037 from drive
LTO_10 (/dev/rmt9) in library 3584LIB failed.

6/29/2010 3:28:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:28:15 PM ANR8469E Dismount of LTO volume T00458 from drive
LTO_1 (/dev/rmt0) in library 3584LIB failed.

6/29/2010 3:30:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:30:35 PM ANR8469E Dismount of LTO volume T00543 from drive
LTO_11 (/dev/rmt10) in library 3584LIB failed.

6/29/2010 3:32:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:32:55 PM ANR8469E Dismount of LTO volume T00881 from drive
LTO_5 (/dev/rmt4) in library 3584LIB failed.

6/29/2010 3:35:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:35:15 PM ANR8469E Dismount of LTO volume T00560 from drive
LTO_4 (/dev/rmt3) in library 3584LIB failed.

6/29/2010 3:37:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:39:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:42:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:44:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:46:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:49:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:51:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:53:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:53:55 PM ANR8848W Drive LTO_8 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 3:53:55 PM ANR8485E No drives are available to be mounted in
R/W mode with format 00000008 in library 3584LIB.

6/29/2010 3:53:55 PM ANR1401W Mount request denied for volume T01618 -
mount failed.

6/29/2010 3:56:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:56:15 PM ANR8848W Drive LTO_6 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 3:56:15 PM ANR8485E No drives are available to be mounted in
R/W mode with format 00000008 in library 3584LIB.

6/29/2010 3:56:15 PM ANR1401W Mount request denied for volume T01874 -
mount failed.

6/29/2010 3:58:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 3:58:35 PM ANR8848W Drive LTO_10 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 3:58:35 PM ANR8485E No drives are available to be mounted in
R/W mode with format 00000008 in library 3584LIB.

6/29/2010 3:58:35 PM ANR1401W Mount request denied for volume T01604 -
mount failed.

6/29/2010 4:00:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:00:55 PM ANR8848W Drive LTO_1 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:03:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:03:15 PM ANR8848W Drive LTO_12 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:05:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:05:35 PM ANR8848W Drive LTO_13 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:07:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:07:55 PM ANR8848W Drive LTO_14 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:10:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:10:15 PM ANR8848W Drive LTO_11 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:12:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:12:35 PM ANR8848W Drive LTO_5 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:14:55 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:14:55 PM ANR8848W Drive LTO_4 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:17:15 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:17:15 PM ANR8848W Drive LTO_3 of library 3584LIB is
inaccessible; server has begun polling drive.

6/29/2010 4:19:35 PM ANR8840E Unable to open device /dev/smc0 with file
handle 11.

6/29/2010 4:19:35 PM ANR8848W Drive LTO_9 of library 3584LIB is
inaccessible; server has begun polling drive.

 

 

Geoff Gill 
TSM Administrator 

SAIC M/S-B1P 

4224 Campus Pt. Ct.

San Diego, CA  92121
(858)826-4062 (office)

(858)412-9883 (blackberry)

 

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