There is also a COM+ roll-up that needs to be installed along with the VSS
roll-up. And these are valid for SP1 as well.
Both roll-ups are listed as pre-requisites for Windows 2003 in the Windows
client requirements page, which can be found on the TSM support page (see
my sig).
Best regards,
Andy
Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Product Development
Level 3 Team Lead
Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com
IBM Tivoli Storage Manager support web page:
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager
The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.
"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2010-06-16
15:47:56:
> From: "Huebner,Andy,FORT WORTH,IT" <Andy.Huebner AT ALCONLABS DOT COM>
> To: ADSM-L AT vm.marist DOT edu
> Date: 2010-06-16 15:50
> Subject: Re: Windows client just hangs
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> The VSS roll-up patch for Windows 2003 SP2 is kb940349
>
> Andy Huebner
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
> Behalf Of Timothy Hughes
> Sent: Wednesday, June 16, 2010 2:21 PM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] Windows client just hangs
>
> Rick, do you happen to know what Microsoft hotfix? VSS is a pain!
>
> Were getting them again on some servers also
>
> ANS1512E Scheduled event 'MIDNIGHT' failed. Return code = 12.
> ANS1959W Removing previous incomplete group '\System
> State\0\SystemState' Id:0-398437958
> ANS1327W The snapshot operation for 'HATSTO\SystemState\NULL\System
> State\SystemState' failed with error code: 51.
> ANS1228E Sending of object 'HATSTO\SystemState\NULL\System
> State\SystemState' failed
> ANS1351E Session rejected: All server sessions are currently in use
>
> ANS1375E The snapshot operation failed.
>
> ANS5258E An error occurred initializing a VSS request. For more
> information, see the TSM client error log.
>
> ANS1512E Scheduled event 'MIDNIGHT' failed. Return code = 12.
> ANS1351E Session rejected: All server sessions are currently in use
> ANS1959W Removing previous incomplete group '\System
> State\0\SystemState' Id:0-399006082
> VssRequestor::checkWriterStatus: VssRequestor::checkWriterStatus failed
> with hr=VSS_E_WRITERERROR_RETRYABLE
> 06/11/2010 01:06:01 ANS5268W The Microsoft Volume Shadow Copy Services
> writer 'Dhcp Jet Writer' current state (VSS_WS_FAILED_AT_FREEZE) is not
> valid for the current operation.
> ANS5261W An attempt to create a snapshot has failed.
> Another attempt will be made to create the snapshot in 30 seconds.
> VssRequestor::checkWriterStatus: VssRequestor::checkWriterStatus failed
> with hr=VSS_E_WRITERERROR_RETRYABLE
> ANS5268W The Microsoft Volume Shadow Copy Services writer 'Dhcp Jet
> Writer' current state
>
> Rick Adamson wrote:
>
> >You may know, but there is a Microsoft hotfix rollup that addresses many
> >known issues with VSS. After testing we made the decision to push them
> >out to all of our servers.
> >
> >Thank you,
> >~Rick
> >
> >
> >-----Original Message-----
> >From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf
> >Of
> >Zoltan Forray/AC/VCU
> >Sent: Wednesday, June 16, 2010 11:59 AM
> >To: ADSM-L AT VM.MARIST DOT EDU
> >Subject: Re: [ADSM-L] Windows client just hangs
> >
> >Thanks, Andy. Forwarded this on to my Windows techs........
> >Zoltan Forray
> >TSM Software & Hardware Administrator
> >Virginia Commonwealth University
> >UCC/Office of Technology Services
> >zforray AT vcu DOT edu - 804-828-4807
> >Don't be a phishing victim - VCU and other reputable organizations will
> >never use email to request that you reply with your password, social
> >security number or confidential personal information. For more details
> >visit http://infosecurity.vcu.edu/phishing.html
> >
> >
> >
> >From:
> >Andrew Raibeck <storman AT US.IBM DOT COM>
> >To:
> >ADSM-L AT VM.MARIST DOT EDU
> >Date:
> >06/16/2010 09:41 AM
> >Subject:
> >Re: [ADSM-L] Windows client just hangs
> >Sent by:
> >"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> >
> >
> >
> >1. Make sure you have the prerequisite hotfixes installed for Windows
> >2003
> >(see the client requirements web page for which hotfixes to install if
> >you
> >are not already familar with them). If the hotfixes are not installed,
> >your
> >first step should be to install them.
> >
> >After verifying the hotfixes are installed, see if the problem
> >continues.
> >If it does:
> >
> >2. Try installing and testing the admin command line interface (dsmadmc)
> >to
> >see if it can connect to the TSM server. This would help determine
> >whether
> >connectivity between TSM client and server is at issue.
> >
> >Assuming that connectivity is not the issue, then:
> >
> >3. Start the backup-archive CLI (dsmc.exe). Observe the process in Task
> >Manager. Do you see it using an CPU? Does memory utilization change? How
> >about disk I/O (you may need to turn on those columns in the Task
> >Manager
> >display, as some of these are not enabled by default).
> >
> >If there is CPU activity, changes in memory utilization, and/or disk
> >I/O,
> >then the client is probably not "hung", but something in the
> >initialization
> >routines may be slowing it down. My first though is possibly an issue
> >with
> >VSS initialization. In this case, try the following:
> >
> >4. Run the Windows command "vssadmin list writers". Do you get results
> >fairly quickly? If that command seems to hang, there this would indicate
> >a
> >problem with Microsoft VSS, in which case assistance from MIcrosoft
> >support
> >would be the logical next step.
> >
> >If the vssadmin command works okay, then:
> >
> >5. Search for article 1412250 (or "vshadow") at the IBM support page
> >(see
> >my sig) and follow the steps there to obtain the Microsoft SDK which
> >includes a useful tool called vshadow.exe. Run vshadow like this:
> >
> > vshadow -wm2 > vswm2.out
> >
> >It will generate a lot of output data. It should run to completion in a
> >minute or two. If it seems to take forever, then again, this would
> >appear
> >to be a problem to take up with Microsoft support.
> >
> >If none of the above seems problematic thus far, then:
> >
> >6. Start the client like this from the TSM baclient directory (where
> >dsmc.exe lives):
> >
> > dsmc -traceflags=service -tracefile=tsmtrace.out
> >
> >and let it sit.
> >
> >Over time, do you see the trace file growing? If it grows rapidly (say,
> >to
> >hundreds of MB), then this might be indicative of some kind of loop.
> >Kill
> >the dsmc.exe process, open a PMR, and provide the trace.
> >
> >The trace file will have *some* amount of data in it. But after, say, an
> >hour, if you see no additional growth, then use the Microsoft userdump
> >tool
> >(see KB article 241215 at support.microsoft.com) to create a dump of the
> >dsmc.exe process. Kill the process, open a PMR, and provide the trace
> >and
> >dump file so we can see where it is stuck.
> >
> >Best regards,
> >
> >Andy
> >
> >Andy Raibeck
> >IBM Software Group
> >Tivoli Storage Manager Client Product Development
> >Level 3 Team Lead
> >Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
> >Internet e-mail: storman AT us.ibm DOT com
> >
> >IBM Tivoli Storage Manager support web page:
> >http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_
> >Storage_Manager
> >
> >
> >
> >The only dumb question is the one that goes unasked.
> >The command line is your friend.
> >"Good enough" is the enemy of excellence.
> >
> >"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2010-06-15
> >11:09:11:
> >
> >
> >
> >>From: Zoltan Forray/AC/VCU <zforray AT VCU DOT EDU>
> >>To: ADSM-L AT vm.marist DOT edu
> >>Date: 2010-06-15 11:13
> >>Subject: Windows client just hangs
> >>Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
> >>
> >>Got a strange problem with a Windows 2003 server and the latest
> >>
> >>
> >client.
> >
> >
> >>This Windows server was having VSS errors. The admin went through the
> >>VSSWriter/list processes and all seems to be good.
> >>
> >>However, the client simply hang and wont do a thing. This was a
> >>
> >>
> >working
> >
> >
> >>client and the user decide to upgrade to 6.2.1.
> >>
> >>I have his rework his dsm.opt so it has the bare minimum - NODENAME,
> >>TCPSERVERADDRESS, VERBOSE and DOMAIN. Even added -systemstate to
> >>
> >>
> >DOMAIN
> >
> >
> >>thinking it might be having problems with that.
> >>
> >>Running the CLI/dsmc produces nothing. It starts and just sits there.
> >>
> >>
> >I
> >
> >
> >>even tried introducing errors in the opt file and it would recognize
> >>
> >>
> >them
> >
> >
> >>and issue error messages and fail, so I know syntax checking is
> >>
> >>
> >working.
> >
> >
> >>Can successfully ping the TSM server via both IP and DNS name, so
> >>connectivity isn't the problem - besides, it used to work and there
> >>
> >>
> >are
> >
> >
> >>existing backups. But now, it never gets as far as trying to connect
> >>
> >>
> >to
> >
> >
> >>the TSM server.
> >>
> >>Client has been uninstalled/deleted/reinstalled. System has been
> >>rebooted.
> >>
> >>What can we do to further diagnose/resolve where the hang is? Are
> >>
> >>
> >there
> >
> >
> >>processing/startup options/traceflags to show where it is and what it
> >>
> >>
> >is
> >
> >
> >>doing?
> >>Zoltan Forray
> >>TSM Software & Hardware Administrator
> >>Virginia Commonwealth University
> >>UCC/Office of Technology Services
> >>zforray AT vcu DOT edu - 804-828-4807
> >>Don't be a phishing victim - VCU and other reputable organizations
> >>
> >>
> >will
> >
> >
> >>never use email to request that you reply with your password, social
> >>security number or confidential personal information. For more details
> >>visit http://infosecurity.vcu.edu/phishing.html
> >>
> >
> >
> >
>
> This e-mail (including any attachments) is confidential and may be
> legally privileged. If you are not an intended recipient or an
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