I'm fed up and I won't take it anymore!  Oh, shoot.  Where will I go?

Kelly Lipp
Chief Technology Officer
www.storserver.com
719-266-8777 x7105
STORServer solves your data backup challenges.
Once and for all.


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Wanda Prather
Sent: Tuesday, December 22, 2009 9:36 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] IBM bureaucracy strikes again

OK.  Can someone on the list, or someone from Tivoli who monitors this list,
give us a contact point within IBM where we can take these complaints?

We should be bombarding them directly...


On Tue, Dec 22, 2009 at 11:26 AM, Kelly Lipp <lipp AT storserver DOT com> wrote:

> I particularly enjoy the ten product limit.
>
> Kelly Lipp
> Chief Technology Officer
> www.storserver.com
> 719-266-8777 x7105
> STORServer solves your data backup challenges.
> Once and for all.
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf 
> Of
> Paul Zarnowski
> Sent: Tuesday, December 22, 2009 7:57 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] IBM bureaucracy strikes again
>
> Yet another change.  Every time they "improve" things, they make it harder
> for us to find the same information we used to be able to get at.
>
> I'll give this a try before passing judgement.  It looks like they are
> going to a portal model where you can customize your own experience.
>
> At 08:30 AM 12/22/2009, Richard Sims wrote:
> >If you haven't been to the TSM Support Page (
> http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html)
> very recently, you'll be dismayed to learn that this helpfully
> product-specific page is going away - being replaced by a generalized
> facility which you get to from the current TSM Support Page by scrolling
> down a very long list of products to find TSM, then select one category of
> things you want to see, then wait for their website to grind and produce a
> page with just that information.  You can navigate to other sub-areas from
> the left pane, but it can entail considerable delays.  And because it's
> generalized, there's no page title to quickly let you know you're looking at
> TSM stuff.
> >
> >Someone at IBM will probably get a bonus this year for thinking up this
> method of improving IBM's internal web pages organization ... by
> obliterating the tailored product page that we all found so useful over the
> years, where we could quickly get at information we needed.  IBM
> management's focus seems to be on satisfying organizational directions more
> than best meeting customer needs.
> >
> >    Richard Sims
>
>
> --
> Paul Zarnowski                            Ph: 607-255-4757
> Manager, Storage Services                 Fx: 607-255-8521
> 719 Rhodes Hall, Ithaca, NY 14853-3801    Em: psz1 AT cornell DOT edu
>