That doesn't apply to the VSS problem. I realize this is for the rc=13
error, which IIRC, is fixed in 5.5.1.x



Mark Stapleton <Mark.Stapleton AT CDW DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
08/18/2008 01:53 PM
Please respond to
"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>


To
ADSM-L AT VM.MARIST DOT EDU
cc

Subject
Re: [ADSM-L] Windows server patches screw things up (I know....what else
is new....)






I suspect this might be a variation of a well-known MS bug.

Open the registry entry


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesN
otToBackup\DRM

Now close the window with the "OK" button (not the "Cancel" button).
Stop and restart the TSM client and see if that fixes the problem.

--
Mark Stapleton (mark.stapleton AT cdw DOT com)
CDW Berbee
System engineer
7145 Boone Avenue North, Suite 140
Brooklyn Park MN 55428-1511
763-592-5963
www.berbee.com

> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf
> Of Zoltan Forray/AC/VCU
> Sent: Monday, August 18, 2008 10:37 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: [ADSM-L] Windows server patches screw things up (I
> know....what else is new....)
>
> We are seeing new errors on various Windows 2003 servers, which we
> think
> are related to recent M$ patches (so, what else is new).  The client
> confirms that updates were applied on the same day the first failures
> started.
>
> The symptoms/error messages are:
>
> 08/15/2008 05:57:38 ANS1009W An error occurred processing the
operating
> system include/exclude statements.
> The error was detected while processing:
>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\Files
> NotToBackup\DRM.
> RC = 13.
> 08/18/2008 02:04:34 ANS5250E An unexpected error was encountered.
>    TSM function name : isVolumeSupported
>    TSM function      : IsVolumeSupported() returned
> 'VSS_E_UNEXPECTED_PROVIDER_ERROR' for volume 'c:\'
>    TSM return code   : 4353
>    TSM file          : vssreq.cpp (5491)
> 08/18/2008 02:04:35 ANS5250E An unexpected error was encountered.
>    TSM function name : vssCheckVolumeSupport
>    TSM function      : isVolumeSupported() returned unexpected error
> for
> volume '\\den3print\c$'
>    TSM return code   : 4353
>    TSM file          : vssback.cpp (3075)
> 08/18/2008 02:04:35 ANS5258E An error occurred initializing a VSS
> request.
> For more information, see the TSM client error log.
>
> Going back in the log for 2+ weeks does not show any of these errors.
>
> This client is a 5.5.0.2 and I suggested upgrading to 5.5.1.1 as a
> minimum.  I haven't been able to find anything definitive when
> searching
> IBM.COM.
>
>
> Any thoughts?