Re: [ADSM-L] Who at IBM is the support group for the Atape driver?

Hello,
ATape is a device driver. Device Driver belongs to hardware, in this case 
to IBM Tape Storage. Therefore Atape is supported by the IBM Tape Storage 
Hardware Group, pls open a Hardware ticket.

However, only if you use IBM Tape and tape libraries, if not, then you use 
the IBM Atape illegal .... 

Mit freundlichen Grüßen / Kind regards
Josef Weingand
Consulting IT Specialist
Technical Sales Systems Storage 

Mobil +49 171 55 26 783 - Homeoffice Tel. +49 8845 757421 
Fax +49 171 13 5526783 
email: weingand AT de.ibm DOT com
SMS/eMail: 01715526783 AT t-d1-sms DOT de

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Geschäftsführung: Martin Jetter (Vorsitzender), Christian Diedrich, 
Christoph Grandpierre, Matthias Hartmann, Thomas Fell, Michael Diemer
Sitz der Gesellschaft: Stuttgart
Registergericht: Amtsgericht Stuttgart, HRB 14562 WEEE-Reg.-Nr. DE 
99369940



From:
"Kauffman, Tom" <KauffmanT AT NIBCO DOT COM>
To:
ADSM-L AT VM.MARIST DOT EDU
Date:
27.06.2008 15:00
Subject:
Re: [ADSM-L] Who at IBM is the support group for the Atape driver?



As a long-time IBM customer -- I've got to agree with you.

OK, I got the wrong group; just tell me that, and forward the problem to 
the right group, OK?

Tom

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Eric Bourgi
Sent: Friday, June 27, 2008 8:24 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Who at IBM is the support group for the Atape driver?


We are going thru the same nightmare with the IBMtape driver ( Atape for
Solaris ).
IBM/TIVOLI is not helping their customers with that driver .

IBMtape is downloaded from IBM website , they should accept to work on
the issue . Now the fact they
Support this by their internal HW or SW is not my business . This should
be transparent for their customers !!
Next step is to ask to call  "xyz" because he wrote the code ... And by
the way he left IBM ... ?? Just nonsense



-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Richard Rhodes
Sent: Friday, June 27, 2008 1:46 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Who at IBM is the support group for the Atape driver?

>
> I opened a PMR with Tivoli -- and I've gotten a call from
entitlements,
indicating they can find no record of us having support for Atape .


Exactly what I had happen.  After having our contracts guy go around
with
IBM, I finally got someone to tell us we should open a hardware call on
the
library to get atape help.

Rick


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