- Have you run the elm_testlibdesc with this tape ¿? to check any
inconsistencies with device files ¿?
- are the device files well matched ¿?
Regards,
Ibán.
--- El vie, 6/6/08, Joni Moyer <joni.moyer AT HIGHMARK DOT COM> escribió:
> De: Joni Moyer <joni.moyer AT HIGHMARK DOT COM>
> Asunto: Re: [ADSM-L] Tapes appear not present in library, but are physically
> in the library ????
> Para: ADSM-L AT VM.MARIST DOT EDU
> Fecha: viernes, 6 junio, 2008 7:07
> Hi Chel!
>
> I sent the info. to support AT greshamstorage DOT com, but I'm
> not sure where to
> find the EDT diagnostics log. You should have all of the
> other info.
> requested. Thanks so much!
>
> ********************************
> Joni Moyer
> Highmark
> Storage Systems, Storage Mngt Analyst III
> Phone Number: (717)302-9966
> Fax: (717) 302-9826
> joni.moyer AT highmark DOT com
> ********************************
>
>
>
> "Support - US" <support AT GRESHAMSTORAGE DOT COM>
> Sent by: "ADSM: Dist Stor Manager"
> <ADSM-L AT VM.MARIST DOT EDU>
> 06/06/2008 12:54 PM
> Please respond to
> "ADSM: Dist Stor Manager"
> <ADSM-L AT VM.MARIST DOT EDU>
>
>
> To
> ADSM-L AT VM.MARIST DOT EDU
> cc
>
> Subject
> Re: Tapes appear not present in library, but are physically
> in the library
> ????
>
>
>
>
>
>
> Joni,
> Are you using any sort of volume access control on
> ACSLS?
> Since you haven't attempted to remove the volumes from
> the
> library, the next most common cause would be that access
> to the volumes has been denied to EDT by ACSLS. It's
> also
> possible that there's something else going on, but I
> would need
> to see the elm.conf file, EDT diagnostic log and TSM
> activity
> log for today to determine what errors EDT is getting back
> from
> ACSLS when we request the volume.
>
> If you wish you can email the files to us at support AT
> greshamstorage DOT com, and I'll take a look at them.
>
> Best Regards,
> 'Chel
>
> Michel Huber
> Gresham EDT Level 3 Support
>
> ________________________________
>
> From: ADSM: Dist Stor Manager on behalf of Joni Moyer
> Sent: Fri 6/6/2008 11:51 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] Tapes appear not present in library,
> but are
> physically in the library ????
>
>
>
> Hi Gerald,
>
> The tapes are in slots within the library and are not
> currently in drives.
> We ran an ACSLS audit to clean up any discrepancies.
> I've also found
> some more interesting information. It looks like at 2:02
> AM this tape
> dismounted from the drive. Then at 2:30AM a request came
> in to mount the
> same tape and from the ACSLS logs it shows that it mounted
> T03735 in drive
> 0,2,1,7 and dismounted it not even a minute later, but TSM
> reported the
> ANR8313E message that it was not present in the library. I
> then had our
> operators eject the tape and re-enter it just in case there
> were still any
> issues. At this point I don't really know where the
> problem lies. I
> would assume it's not the library as it did mount the
> tape when requested.
> I think I'm going to open a ticket with IBM to see
> what they say as I do
> not see any definitive answers within the logs.
>
> If anyone can think of anything just let me know. Thanks!
>
> Date/Time Message
> --------------------
> ----------------------------------------------------------
> 06/05/08 00:00:39 ANR8337I LTO volume T03735 mounted in
> drive SL8500
>
> (/dev/rmt18). (SESSION: 504916,
> PROCESS: 18281)
> 06/05/08 00:00:56 ANR1340I Scratch volume T03735 is now
> defined in
> storage
> pool COPY_ORACLE. (SESSION: 504916,
> PROCESS: 18281)
>
> 06/05/08 00:00:59 ANR0513I Process 18281 opened output
> volume T03735.
>
> (SESSION: 504916, PROCESS: 18281)
> 06/05/08 02:00:04 ANR0514I Session 504916 closed volume
> T03735.
> (SESSION:
> 504916)
> 06/05/08 02:01:04 ANR8325I Dismounting volume T03735 -
> 1 minute mount
>
> retention expired.
> 06/05/08 02:01:10 ANR8336I Verifying label of LTO
> volume T03735 in
> drive
> SL8500 (/dev/rmt18). (SESSION:
> 504916, PROCESS:
> 18281)
> 06/05/08 02:02:13 ANR8468I LTO volume T03735 dismounted
> from drive
> SL8500
> (/dev/rmt18) in library SL8500.
> (SESSION: 504916,
>
> PROCESS: 18281)
> 06/05/08 02:31:15 ANR8313E Volume T03735 is not present
> in library
> SL8500.
> (SESSION: 506649, PROCESS: 18290)
> 06/05/08 02:31:15 ANR1402W Mount request denied for
> volume T03735 -
> volume
> unavailable. (SESSION: 506649,
> PROCESS: 18290)
> 06/05/08 02:31:15 ANR1410W Access mode for volume
> T03735 now set to
> "unavailable". (SESSION:
> 506649, PROCESS: 18290)
> 06/06/08 08:30:58 ANR2017I Administrator LIDZR8V issued
> command: QUERY
>
> VOLUME t03735 f=d (SESSION: 558899)
> 06/06/08 08:31:17 ANR2017I Administrator LIDZR8V issued
> command: QUERY
>
> ACTLOG begind=06/05/2008
> begint=02:00 search=t03735
>
> (SESSION: 558908)
> 06/06/08 12:10:29 ANR2017I Administrator LIDZR8V issued
> command:
> UPDATE
> VOLUME t03735 acc=readw (SESSION:
> 560504)
> 06/06/08 12:10:29 ANR2207I Volume T03735 updated.
> (SESSION: 560504)
> 06/06/08 12:20:31 ANR2017I Administrator LIDZR8V issued
> command: QUERY
>
> VOLUME t03735 f=d (SESSION: 560576)
>
>
> 2008-06-05 00:00:37 MOUNT
> T03735 Home 0,2,47,19,0 Drive 0,2,1,1 Client Host Id
> 157.154.47.18
> 2008-06-05 02:02:13 DISMOUNT
> T03735 Home 0,2,47,19,0 Drive 0,2,1,1 Client Host Id
> 157.154.47.18
>
> 2008-06-05 02:30:42 MOUNT
> T03735 Home 0,2,47,19,0 Drive 0,2,1,7 Client Host Id
> 157.154.47.18
> 2008-06-05 02:02:13 DISMOUNT
> T03735 Home 0,2,47,19,0 Drive 0,2,1,1 Client Host Id
> 157.154.47.18
> 2008-06-05 02:30:42 MOUNT
> T03735 Home 0,2,47,19,0 Drive 0,2,1,7 Client Host Id
> 157.154.47.18
>
> 2008-06-05 02:31:15 DISMOUNT
> T03735 Home 0,2,47,19,0 Drive 0,2,1,7 Client Host Id
> 157.154.47.18
> 2008-06-06 10:21:26 EJECT
> T03735 Home 0,2,47,19,0 Cap 0,1,0 Client Host Id Local
>
> 2008-06-06 10:31:08 ENTER
> T03735 Home 0,2,47,1,1 Cap 0,1,0 Client Host Id Local
>
> ********************************
> Joni Moyer
> Highmark
> Storage Systems, Storage Mngt Analyst III
> Phone Number: (717)302-9966
> Fax: (717) 302-9826
> joni.moyer AT highmark DOT com
> ********************************
>
>
>
> "Gerald Michalak" <gmichala AT US.IBM DOT COM>
> Sent by: "ADSM: Dist Stor Manager"
> <ADSM-L AT VM.MARIST DOT EDU>
> 06/06/2008 12:35 PM
> Please respond to
> "ADSM: Dist Stor Manager"
> <ADSM-L AT VM.MARIST DOT EDU>
>
>
> To
> ADSM-L AT VM.MARIST DOT EDU
> cc
>
> Subject
> Re: Tapes appear not present in library, but are physically
> in the library
> ????
>
>
>
>
>
>
> The first thing I would check is that the tapes are not
> still in the
> drives
> via ACSLS command 'q dr all' and 'q vol
> <vol>'.
>
> The 'q vol' will give you the status and location
> of the volume.
>
> When you say you ran an audit, was it an ACSLS audit or a
> TSM audit?
>
> We've had problems where the drive never actually
> ejected the tape.
>
>
>
> Gerald Michalak
> Certified TSM V5 Administrator
>
>
>
>
>
> Joni Moyer
> <joni.moyer@HIGHM
> ARK.COM>
> To
> Sent by: "ADSM:
> ADSM-L AT VM.MARIST DOT EDU
> Dist Stor
> cc
> Manager"
> <[email protected]
> Subject
> .EDU> Re: [ADSM-L]
> Tapes appear not
> present in library,
> but are
> physically in the
> library ????
> 06/06/2008 09:49
> AM
>
>
> Please respond to
> "ADSM: Dist Stor
> Manager"
> <[email protected]
> .EDU>
>
>
>
>
>
>
> Hi Anil,
>
> No, there were no checkouts being done against this tape or
> any of the
> others that I have seen experience this error. I have
> narrowed it down to
> 6 tape drives within the library, most of which are
> happening on 3. As
> you see below the tape is mounted/dismounted ok and then
> several hrs.
> later it is requested to be mounted again and it says
> it's not present in
> the library when in fact it is. I have been looking at 25
> tapes for this
> past week which have experienced this issue and it is all
> the same. The
> tape is physically in the library (I have checked through
> ACSLS which is
> the software that controls the SUN SL8500) and we also did
> an audit of the
> library at the beginning of the week to resolve this issue,
> but that
> doesn't appear to have helped. I'm having the
> vendor of the tape drives
> check out the 6 drives to see if it is a hardware issue
> with the drives or
> a robot in the library or something... but I can't
> pinpoint what is
> causing this issue yet.
>
> Thanks!
>
> ********************************
> Joni Moyer
> Highmark
> Storage Systems, Storage Mngt Analyst III
> Phone Number: (717)302-9966
> Fax: (717) 302-9826
> joni.moyer AT highmark DOT com
> ********************************
>
>
>
> "Anil Maurya"
> <Anil.Maurya AT SANOFI-AVENTIS DOT COM>
> Sent by: "ADSM: Dist Stor Manager"
> <ADSM-L AT VM.MARIST DOT EDU>
> 06/06/2008 10:41 AM
> Please respond to
> "ADSM: Dist Stor Manager"
> <ADSM-L AT VM.MARIST DOT EDU>
>
>
> To
> ADSM-L AT VM.MARIST DOT EDU
> cc
>
> Subject
> Re: Tapes appear not present in library, but are physically
> in the library
> ????
>
>
>
>
>
>
> Looks like someting happened between 06/05/08 01:25:26 and
> 06/05/08
> 05:26:07. Did you checkout using option remove=no ?
>
> Good luck
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU]
> On Behalf Of
> Joni Moyer
> Sent: Friday, June 06, 2008 8:40 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: [ADSM-L] Tapes appear not present in library, but
> are
> physically in the library ????
>
> Hi Everyone,
>
> I have a TSM server 5.3.5.2 on AIX 5.3 with an external
> library which is
> a SUN SL8500 and Gresham EDT manages the drive requests. I
> have come
> across an issue where the tape is physically in the
> library, but TSM
> says that it is not present. Any ideas/suggestions on what
> can be done?
> Thanks in advance!
>
> Date/Time Message
> --------------------
> ----------------------------------------------------------
> 06/05/08 01:01:33 ANR8337I LTO volume T04269 mounted in
> drive SL8500
>
> (/dev/rmt5). (SESSION: 505692,
> PROCESS: 18285)
> 06/05/08 01:01:33 ANR0513I Process 18285 opened output
> volume
> T04269.
>
> (SESSION: 505692, PROCESS: 18285)
> 06/05/08 01:23:36 ANR0514I Session 505692 closed volume
> T04269.
> (SESSION:
> 505692)
> 06/05/08 01:24:36 ANR8325I Dismounting volume T04269 -
> 1 minute
> mount
>
> retention expired.
> 06/05/08 01:24:41 ANR8336I Verifying label of LTO
> volume T04269 in
> drive
> SL8500 (/dev/rmt5). (SESSION:
> 505692, PROCESS:
> 18285)
> 06/05/08 01:25:26 ANR8468I LTO volume T04269 dismounted
> from drive
> SL8500
> (/dev/rmt5) in library SL8500.
> (SESSION: 505692,
> PROCESS:
> 18285)
> 06/05/08 05:26:07 ANR8313E Volume T04269 is not present
> in library
> SL8500.
> (SESSION: 507496, PROCESS: 18312)
> 06/05/08 05:26:07 ANR1402W Mount request denied for
> volume T04269 -
> volume
> unavailable. (SESSION: 507496,
> PROCESS: 18312)
> 06/05/08 05:26:07 ANR1410W Access mode for volume
> T04269 now set to
> "unavailable". (SESSION:
> 507496, PROCESS: 18312)
> 06/06/08 08:35:27 ANR2017I Administrator LIDZR8V issued
> command:
> QUERY
>
> VOLUME t04269 f=d (SESSION: 558950)
>
>
>
>
> ACSSA> display volume t04269
> 2008-06-06 08:36:04 Display Volume
> Vol_id Acs Lsm Panel Row Column Pool Status
> Media Type
> T04269 0 1 17 3 0 100 home
> LTO-200G data
> ********************************
> Joni Moyer
> Highmark
> Storage Systems, Storage Mngt Analyst III Phone Number:
> (717)302-9966
> Fax: (717) 302-9826
> joni.moyer AT highmark DOT com
> ********************************
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