Did you also apply the recommended hotfixes? The IBM end of the fix only
retries the operation (which seems to be working, based on what you've
reported).
In the Windows client requirements page, we have added the following,
based on recommendations made to us by Microsoft:
-------------------------------
NOTE: On Windows 2003, if you plan to back up System State or use the Open
File Support feature with the VSS snapshot provider, you must install
Microsoft hotfix roll-up packages 934016 (for COM+) and 940349 (for VSS).
These can be found at Microsoft's support page
http://support.microsoft.com.
-------------------------------
These packages would supersede what is stated in the APAR. I strongly
recommend getting these on.
The reason for installing the hotfixes is because they fix a lot of
problems encountered when trying to back up system state.
Regards,
Andy
Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Product Development
Level 3 Team Lead
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com
IBM Tivoli Storage Manager support web page:
http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html
The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.
"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2008-03-03
11:48:11:
> I have a W2003 Server, SE, SP2 client that gets the error below.
> It retries 3 times and fails each time. I had 5.3.2.0 client on it and
> upgraded to 5.3.4.0. That last step solved all the similar problems
> I had on my other W2003 clients, but not on this one.
>
> I recently got back to this and upgraded client to 5.4.1.0, get
identical
> error. Supposedly fixed in IC43316. Searches I have done all relate
> to that APAR.
>
> 03/03/2008 03:50:52 Handle VSS attempt: #3
> 03/03/2008 03:50:52 GatherWriterStatus(): GatherWriterStatus(...
> pHrResultFailure ) failed with hr=VSS_E_WRITERERROR_RETRYABLE
> 03/03/2008 03:50:52 GatherWriterStatus(): GetWriterStatus() returns
> VSS_WS_FAILED_AT_FREEZE failure for writer 'WMI Writer'. Writer
> error code: [0x800423f3], rc=4352
> 03/03/2008 03:50:53 GatherWriterStatus(): GatherWriterStatus(...
> pHrResultFailure ) failed with hr=VSS_E_WRITERERROR_TIMEOUT
> 03/03/2008 03:50:53 GatherWriterStatus(): GetWriterStatus() returns
> VSS_WS_FAILED_AT_FREEZE failure for writer 'WMI Writer'. Writer
> error code: [0x800423f2], rc=4352
>
> 03/03/2008 03:50:54 ANS1950E Backup using Microsoft volume shadow copy
failed.
>
> Thanks,
> David Longo
>
>
>
> #####################################
> This message is for the named person's use only. It may
> contain confidential, proprietary, or legally privileged
> information. No confidentiality or privilege is waived or
> lost by any mistransmission. If you receive this message
> in error, please immediately delete it and all copies of it
> from your system, destroy any hard copies of it, and notify
> the sender. You must not, directly or indirectly, use,
> disclose, distribute, print, or copy any part of this message
> if you are not the intended recipient. Health First reserves
> the right to monitor all e-mail communications through its
> networks. Any views or opinions expressed in this message
> are solely those of the individual sender, except (1) where
> the message states such views or opinions are on behalf of
> a particular entity; and (2) the sender is authorized by
> the entity to give such views or opinions.
> #####################################
|
