FYI - I originally saw this problem when the client was installed at
5.3.4.0 - I hoped upgrading to 5.4.1.0 would help, but it didn't make a
difference.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Jolliff, Dale
Sent: Wednesday, October 31, 2007 8:13 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] ANS1809W incremental backups fail

We are having the same issue -- there seems to be some issue with the
TCP offload engine in MS service Pack 2. 
I have PMR 75625 open on it and I hear that there are several more in
level 2 collecting traces.

We don't have a resolution yet.

I'm running 5.4 client on one of these and I'm going to try downgrading
the client today to eliminate TSM as a source of the issue.


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Schaub, Steve
Sent: Wednesday, October 31, 2007 6:45 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] ANS1809W incremental backups fail

TSM Server 5.2.7.1

TSM Client 5.4.1.0  Windows 2003 Standard SP2 32bit

 

Have a bit of a mystery here.  I have this one server that the TSM
client freezes up on every time I run an incremental on it.  Doesn't
matter if it is scheduled, manual, gui, command line - the thing just
stops responding before it send a single byte of data.  Below are some
snips from various client logs (nothing interesting in the tsm actlog).

 

Here's the odd part - if I run a selective backup, it works fine,
although the network throughput seems low (<3000 KB/s over a gig nic).
Same for image backup.  I have the ip addresses for both tsm server and
client hardcoded in the opt file, thinking there might be a dns issue,
but that didn't affect it.  I searched the error messages on IBM, but
didn't run across anything that seemed to fit.

 

Any ideas appreciated, I've been beating my head against this wall for a
week.

 

Dsmerror.log

10/30/2007 10:22:38 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 10:22:45 ANS1811S TSM session could not be reestablished.

10/30/2007 10:59:23 ANS4039E Could not establish a session with a TSM
server or client agent.  The TSM return code is -57. 

10/30/2007 11:01:48 ANS4039E Could not establish a session with a TSM
server or client agent.  The TSM return code is -57.

10/31/2007 06:56:09 ANS4039E Could not establish a session with a TSM
server or client agent.  The TSM return code is -57.

 

Dsmsched.log

10/30/2007 23:00:51 Incremental backup of volume '\\bcapp050\f$'

10/30/2007 23:09:55 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 23:10:10 ... successful

10/30/2007 23:19:12 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 23:19:27 ... successful

10/30/2007 23:28:30 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 23:28:45 ... successful

10/30/2007 23:37:47 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 23:38:02 ... successful

10/30/2007 23:47:06 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 23:47:21 ... successful

10/30/2007 23:56:23 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/30/2007 23:56:38 ... successful

10/31/2007 00:05:41 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 00:05:56 ... successful

10/31/2007 00:14:58 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 00:15:13 ... successful

10/31/2007 00:24:16 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 00:24:31 ... successful

10/31/2007 00:33:33 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 00:33:48 ... successful

10/31/2007 00:42:51 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 00:43:06 ... successful

10/31/2007 00:52:08 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 00:52:23 ... successful

10/31/2007 01:01:26 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:01:41 ... successful

10/31/2007 01:10:44 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:10:59 ... successful

10/31/2007 01:20:02 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:20:17 ... successful

10/31/2007 01:29:19 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:29:34 ... successful

10/31/2007 01:38:38 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:38:53 ... successful

10/31/2007 01:47:55 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:48:10 ... successful

10/31/2007 01:57:13 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 01:57:28 ... successful

10/31/2007 02:06:30 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 02:06:45 ... successful

10/31/2007 02:15:48 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 02:16:03 ... successful

10/31/2007 02:25:05 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 02:25:20 ... successful

10/31/2007 02:34:23 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 02:34:38 ... successful

10/31/2007 02:43:41 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 02:43:56 ... successful

10/31/2007 02:52:59 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 02:53:14 ... successful

10/31/2007 03:02:17 ANS1809W A session with the TSM server has been
disconnected. An attempt will be made to reestablish the connection.

10/31/2007 03:02:32 ... successful

 

Thanks,

 

Steve Schaub

Systems Engineer, Windows

Blue Cross Blue Shield of Tennessee

423-535-6574 (desk)

423-785-7347 (mobile)

 

Please see the following link for the BlueCross BlueShield of Tennessee
E-mail
disclaimer:  http://www.bcbst.com/email_disclaimer.shtm
Please see the following link for the BlueCross BlueShield of Tennessee E-mail
disclaimer:  http://www.bcbst.com/email_disclaimer.shtm