ADSM-L

Re: TSM BA WebClient fails to launch

2007-02-23 09:53:39
Subject: Re: TSM BA WebClient fails to launch
From: David McClelland <David.McClelland AT REUTERS DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 23 Feb 2007 14:53:31 +0000
Hey Leigh,

Looks like a good hit, so it may well be - I'll check with the host and
feed back.

Now why on earth did that not show up when *I* did a search...?

Cheers,

David Mc

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Leigh Reed
Sent: 23 February 2007 14:39
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] TSM BA WebClient fails to launch

Dave

Is this of any use

http://www-1.ibm.com/support/docview.wss?uid=swg21215383

Leigh

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
David McClelland
Sent: 23 February 2007 14:04
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] TSM BA WebClient fails to launch

Hi Guys,

I'm at a bit of a loss here - has anyone come across something similar
to this, or might be able to point me in the direction of some further
investigation?

Problem statement:
When attempting to launch the TSM Backup-Archive Web Client for a given
client in a web browser it fails to launch - the error that I see in IE
(6.0.3790) is 'exception: java.lang.NumberFormatException: For input
string "". ' . The dsmcad on the client (Solaris 5.8 SPARC TSM BA Client
5.3.4.4) is running, and the dsmwebcl.log shows the session starting
('23-02-2007 13:54:23 (dsmcad) ANS3006I Processing request for the TSM
Web Client (xx.xx.xx.xx).' but nothing more. The dsmerror.log reveals
the cryptic '23-02-2007 13:54:24 -->>cdLocalToUcs converter does not
exist!'.

# java -version
java version "1.4.2_04"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_04-b05)
Java HotSpot(TM) Client VM (build 1.4.2_04-b05, mixed mode)

Further info:
The same web browser from the same host works absolutely fine to launch
the TSM BA Web Client for other clients which are as far as I can tell
almost identical (from the same build image, same OS level, same Java
version, same TSM BA client version, same $PATH and other env settings).
I'm a little at a loss and I don't quite know where to look next -
Googles on strings such as 'cdLocalToUcs' and ''exception:
java.lang.NumberFormatException: For input string "". ' have yielded
either nothing or nothing that I can understand!

Any clues or further (probably Java) logfiles I should be looking for?

Many Thanks,

David McClelland
London, UK









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This email was sent to you by Reuters, the global news and information company. 
To find out more about Reuters visit www.about.reuters.com

Any views expressed in this message are those of the individual sender, 
except where the sender specifically states them to be the views of Reuters 
Limited.

Reuters Limited is part of the Reuters Group of companies, of which Reuters 
Group PLC is the ultimate parent company.
Reuters Group PLC - Registered office address: The Reuters Building, South 
Colonnade, Canary Wharf, London E14 5EP, United Kingdom
Registered No: 3296375
Registered in England and Wales

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