Afternoon Richard,
Yep, you just confirmed my suspicions. Just had to make sure I wasn't
blindly missing another solution (well documented ANR9999D guide would
be a dream..)
More training for the OPS!
Cheers,
Matthew
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Richard Sims
Sent: 14 August 2006 13:52
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Alerting on ANR9999D
On Aug 14, 2006, at 6:59 AM, Large, M (Matthew) wrote:
> ...How do you alert against these unpredictable messages?
Good morning, Matthew -
Your adjective adeptly summarizes the situation: these messages are
unpredictable, being Dignostic messages to provide internals info to
allow TSM Support personnel to pursue a fuzzy situation. Once a cause
can be nailed down per a solid customer event, the situation can either
be resolved and become a footnote in history, or be formalized as a
standard message to describe a reasonable thing which may occur from
time to time. I would not look for a definitive explanation of an
ANR9999D message, then. In writing an Ops guide, I would expect
ANR9999D messages to be referred to the TSM administrator for pursuit,
rather than being handled by an operator, as these messages may indicate
issues which go beyond a simple remediation step, and likely need to be
pursued with the vendor.
Richard Sims
_____________________________________________________________
This email (including any attachments to it) is confidential, legally
privileged, subject to copyright and is sent for the personal attention of the
intended recipient only. If you have received this email in error, please
advise us immediately and delete it. You are notified that disclosing, copying,
distributing or taking any action in reliance on the contents of this
information is strictly prohibited. Although we have taken reasonable
precautions to ensure no viruses are present in this email, we cannot accept
responsibility for any loss or damage arising from the viruses in this email or
attachments. We exclude any liability for the content of this email, or for the
consequences of any actions taken on the basis of the information provided in
this email or its attachments, unless that information is subsequently
confirmed in writing. If this email contains an offer, that should be
considered as an invitation to treat.
_____________________________________________________________
|
