TSM is very complex.  It has a lot of options and features.  Training
sessions are a great way to show users how to use the product, but
not as a means to discuss the non-intuitive parts of the product and
how to get around them.  There are too many of them.  Why not address
the non-intuitive aspects and make the product easier to use?

At 04:59 PM 8/2/2006, Aaron Becar wrote:

End user training is also very important and disclosures and other
documentation should be given to the user so situations do not happen.
To you have training meetings or anything like that?  Documentation
about how it works and what you business process are for TSM should all
be known by the end users.

--
Paul Zarnowski                            Ph: 607-255-4757
Manager, Storage Services                 Fx: 607-255-8521
719 Rhodes Hall, Ithaca, NY 14853-3801    Em: psz1 AT cornell DOT edu