Lsdev -Cc tape shows defined.

I will press on with the hardware side.

Thanks for your help.

 

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Stapleton, Mark
Sent: Sunday, October 30, 2005 3:39 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Error accessing 7212 tape library within TSM

From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
James Choate
>I have a small TSM server using a 7212-312 vxa tape library.  The 
>library has one tape drive and 10 slots.  I am currently getting the 
>following errors trying to communicate with the tape library and can 
>not for the life of me figure out the problem.  I currently have a PMR 
>open with hardware support, and a PRM with TSM.  Hardware is saying 
>it's a TSM problem, TSM support is saying it's a hardware problem.  I 
>haven't been able to do backups for a week.  Any guidance is 
>appreciated.
>I've opened a PMR with IBM.  The CE came out and said the hardware is 
>fine, but TSM cannot communicate with it.  TSM support says we needed 
>to upgrade to TSM 5.2.6.3.  We were at TSM 5.2.4.5.

What does

  lsdev -Cc tape

show? If the library shows defined but not available, then it's a
hardware or OS error. If it shows available, then we press on.

The TSM compatible device list
(http://www-306.ibm.com/software/sysmgmt/products/support/IBM_TSM_Suppor
ted_Devices_for_AIXHPSUNWIN.html) shows both 5.2.4.5 and 5.3.1.2 as
required TSM levels. You might want to ask Tivoli support what that is
about.

--
Mark Stapleton (stapleton AT berbee DOT com)
IBM Certified Advanced Deployment Professional  Tivoli Storage
Management Solutions 2005 IBM Certified Advanced Technical Expert (CATE)
AIX Berbee Information Networks Office 262.521.5627