Bill
I recently suffered from a blue screen on backup and posted the fix a
few days earlier. However, it was with a W2K3 server. I have asked
around and people seem to remember that it also happened on W2K servers.
The culprit was Symantec AV s/w. The essence of the posting follows. It
may not be the solution to your problem but here goes. I also remember a
problem where we had to exclude the TDP executables/directory from AV
scan.
We have recently been testing the backup of W2K3 machines with a new
version of Symnatec AV software. (Ver10) The W2K3 machines blue screen
with a stop error (0x0000008e), while the backup is in the System State.
Obviously this was concerning to the W2K3 server team and the finger was
pointed at TSM.
However, NTBackup caused the same problem, so a search around the
Symantec website found the following article.
http://service1.symantec.com/SUPPORT/ent-security.nsf/4c7874c886a9bb0c88
256fc700654267/82e7b4cad5b796328825702f00586f26?OpenDocument&prod=Symant
ec%20AntiVirus%20Corporate%20Edition&ver=10.0&src=ent&pcode=sav_ce&dtype
=corp&svy=&prev=&miniver=sav_ce_10
Carrying out the Symantec recommendation has solved the problem.
Leigh
-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
William Boyer
Sent: 25 August 2005 01:55
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] Anyone seen TDP Domino blue screen a Windows2000
server??
I was at a client site today doing a TSM implementation and we installed
the TSM 5.3.0.8 client followed by the 5.3 TDP Domino agent. Running the
domdsmc I was able to changeadsmpwd, query adsm, query domino and
actually do some selective backups. I then went into the DSMC client and
ran a QUERY SESSION. I then installed the CAD, RCA and scheduler
services. What was strange on that was that the dsmcutil installed the
services but failed to validate the password. Looking int he
dsmerror.log file I saw some error messages about Mutex
something-or-other. The services were working as I ran a client action
on the node.
When I tried to do a backup using the TDP DOmino GUI, I selected a
couple files and clicked backup. The dialog came up, but never started.
I never got a session with the TSM server and the Stop button wouldn't
function.
I then went into the web gui, clicked backup and after replying to the
password prompt, the box blue screened with a
kmode_kernal_mode_exception. These people were not happy. Blaming TSM.
In over 7-years working with the product I have never seen the client
take down a server like that. Anyone actually seen something like this??
Bill Boyer
"Growing old is mandatory, growing up is optional" - ??
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