The TSM development staff has just finished the initial implementation of a 
tool that will assist Tivoli Storage Manager admins with their support issues.  
 It is called IBM Support Assistant ( ISA) and is available via the download 
section at the TSM Support page:  
http://www-306.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html

ISA is a cross-product extensible client application that increases your 
capacity for self-help by making it easier to access support resources.  ISA 
allows you to add plug-ins for the IBM products you use, creating a customized 
support experience for your configuration.

The Tivoli Storage Manager Server product plug-in enhances the Search, 
Education, Support Links and Service component of IBM Support Assistant.  As 
more plugins become available for TSM we will announce them here.


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